Track outages for install base items

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • View outages associated to a case to keep customers informed about any issues affecting their install base.

    Vorbereitungen

    Role required: sn_customerservice_agent

    Warum und wann dieser Vorgang ausgeführt wird

    Outages can be tracked using both proactive cases and customer-reported cases.

    Prozedur

    1. Open your workspace.
    2. Click Lists.
    3. Click a proactive case.
    4. Click the Outages related list to view all outage information related to the case.
      Hinweis:
      If the Outages related list isn't displayed, click more.