View list of entitlements

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • As an OSP manager or agent, you must view entitlements for an account or consumer to create or fulfil cases.

    Vorbereitungen

    Role required: sn_csm_ocs.ext_manager or sn_csm_ocs.ext_agent

    Prozedur

    1. Navigate to Outsourced Customer Service > Cases > All.
    2. Open a case and click the preview icon next to the Account field.
      The customer account page is displayed.
    3. Click Entitlements related list.
    4. Open an entitlement and view the asset details to fulfill a case.