| Kundendaten |
sn_customerservice.cust_data_resp_granular |
- Account [Customer_Account]
- Account-Teammitglied [sn_customerservice_team_member]
- Account-Adresse [Account_address_Relationship]
- Account-Zugriff [sn_csm_account_access]
- Account-Beziehung [Account_Relationship]
- Kontaktbeziehung [sn_customerservice_contact_relationship]
- Kontakt [Customer_contact]
- Verbraucher [csm_Consumer]
- Account-Verbraucher [sn_acct_consumer_account_consumer]
- Verbraucherprofilstandort [sn_csm_consumer_profile_location]
- Eskalation [sn_customerservice_Eskalation]
- Standort [cmn_location]
|
| Fallmanagement |
sn_customerservice.case_mgmt_resp_granular |
- Fall [sn_customerservice_case]
- Aufgabe [sn_customerservice_Task ]
- Aufgaben-Servicelevel-Vereinbarung (SLA) [Task_sla ]
- Eskalation [sn_customerservice_Eskalation]
- Arbeitsauftrag [wm_order]
|
| Installationsbasisverwaltung |
sn_install_base.resp_granular |
- Installiertes Produkt [sn_install_base_m2m_installed_product]
- Betroffene Installationsbasis [sn_install_base_m2m_affected_install_base]
- Installationsbasiselement [sn_install_base_item]
- Abgedecktes verkauftes Produkt [sn_install_base_m2m_contract_sold_product]
- Verkauftes Produkt [sn_install_base_sold_product]
- Installationsbasis – zugehörige Partei [sn_install_base_related_party]
- Zugehörige Partei des verkauften Produkts [sn_install_base_sold_product_related_party]
- Asset-Kontakt [sn_customerservice_m2m_asset_contact]
- Asset [alm_asset]
|
| Verträge und Berechtigungen |
sn_customerservice.contract_entitlement_resp_granular |
- Vertrag [ast_contract]
- Berechtigung [Service_entitlement]
|