Using Compliance Case Management

Report compliance cases and manage the lifecycle of a case by using the GRC: Compliance Case Management application.

Next Experience Discuss and Chat Collaboration

On a compliance case, select Discuss from other options. Collaborate with virtual agents by using Next Experience Chat Collaboration and Discuss.

• Using Next Experience Chat and Discuss streamline communication and enhance collaboration among distributed risk and compliance teams working on compliance cases/requests.
• Fill out preliminary information and context for the discussion. Identify subject matter experts to help and collaborate within the discussion. Managers can access multiple discussions at once using the docked windows feature.
• Identify subject matter experts to help and collaborate with the discussion.
• Managers can access multiple discussions at once using the docked windows feature.

• Reporting a compliance case in GRC: Compliance Case Management
  You can report a compliance case or an event that needs the attention of the compliance team by using the GRC: Compliance Case Management application.
• Raising a compliance request in GRC: Compliance Case Management
  You can raise a compliance request to the compliance team by using the GRC: Compliance Case Management application. For example, you can submit a compliance request to seek advice or guidance on the organization's policies and guidelines.
• Compliance case task workflow
  You can collaborate with multiple teams to investigate, perform an impact assessment, and gather the evidence to capture the details and responses for review in the GRC: Compliance Case Management application.
• Add an impacted area to a compliance case
  Add an impacted area or object that is affected by the compliance case or event in the GRC: Compliance Case Management application.
• Add a related area to a compliance case
  Add an area that is related to the compliance case or event that is reported in the GRC: Compliance Case Management application.
• Add a cause and consequence to a compliance case
  Define the root cause for the reported compliance case or event and its consequences on the organization by using the GRC: Compliance Case Management application.
• Add compliance regulations to a compliance case
  Add the regulations that are or can be impacted by the reported compliance case. In the ServiceNow platform, regulations are captured as authority documents. Adding the regulations to the case enables you to identify which regulations are breached or violated and prevents your organization from getting penalties or fines for this case.
• Add an issue for a compliance case
  Identify and add an issue that is related to the impacted areas of a reported compliance case. You can also create an issue from the GRC: Compliance Case Management landing page.
• Export a report to PDF
  Create Portable Document Format (PDF) reports for compliance cases or requests using predefined or customized templates in the GRC: Compliance Case Management application. This feature enables the stakeholders who may not have access to the application can still access the data.
• Compose an email in GRC: Compliance Case Management
  Compose and send an email for compliance cases and requests by using the GRC: Compliance Case Management application. This feature helps you to communicate with different stakeholders within or outside your organization.
• Configure due dates
  Set up a pre-defined rule to automate due date calculations. Rules are designed to run and becomes effective when a new record is reported into the application.
• Perform smart assessment on action tasks
  Use the Tasks page on the Employee Center for a consolidated view of all your tasks, including all assessments, enabling you to access and complete them efficiently.