Creating action items in crisis events

Starting with BCM release 9.0.x, crisis managers can create action tasks for recovery members or teams anytime during open crisis events or exercises. Crisis managers can create these tasks on the fly without mapping them to event assets or recovery plans. These action tasks are also not included in the event recovery timeline.

Action items in real-time

Action items can be used to assign tasks in real-time. For example, a crisis manager can assign an action item to verify that there are no injuries at a specific office location after an exercise. They can request someone to review the business continuity plan before proceeding to the next steps.

You can also use action items to conduct assessments during a crisis event. For example, in the event of a fire, you can assign an action item to assess the situation, determining the severity, and identify affected employees and buildings. You can perform an assessment and assign an action item.

Fields and states associated with Action items

The Action items tab contains details related to the ad-hoc tasks:

• Actual start date
• Actual end date
• Total time taken
• Event (Reference)
• Short description
• Description
• Due date
• Task numbers
• Type
• Task
• Assessment

The states associated with action items are described in the table.

Table 1. States associated with action items

State	Description
Open	First state of the action item.
Work in progress	State of the action item when its work begins. When an action item moves to the Work in progress state, the system auto-captures its start time.
Skipped	Assigned state of the action item when it is not relevant. When an action item is skipped and considered not relevant, its time fields are removed, resulting in a total time of 0.
Closed (complete, incomplete)	Final state of the action item task. When an action item has been completed, the system auto-captures its end time.

BCM managers or planners can update the action items and can reopen the ad-hoc tasks associated with them.

You can assign the action item tasks to the groups or team members by using these fields:

• Assignment group
• Assigned to
• Additional assignee list

Comparison between event tasks and action items

The action items are distinct from the event tasks in crises and events. The table outlines the differences between event tasks and action items.

Table 2. Comparison between event tasks and action item tasks

Fields/Criteria	Event task	Action items
Details	Short description Description Task numbers Dependencies Activated plan Impacted assets Task ID	Short description Description Task numbers Type
Assignment	Assignment group Assigned to Recovery team Additional assignee list	Assignment group Assigned to Additional assignee list
Access	Plan owner, Program manager can create/update/delete action items. Event recovery members can read/update action items that they are assigned to.	Plan owner, Program manager can create/update/delete action items. Event recovery members can read/update action items that they are assigned to.
Workflow	Pending -> Open -> Work in progress -> Skipped -> Closed (complete, incomplete, failed)	Open -> Work in progress -> Skipped -> Closed (complete, incomplete)
Dependencies	Yes	No
Automation	Yes	No
Orders	Yes, order is auto-calculated based on dependencies.	No, order is not calculated for the action item tasks.
Time calculation	Yes, the event tasks time is rolled up to activated plans, and impacted assets.	No, the event tasks time is not rolled up for the action item tasks.

Roles associated with action items

The roles associated with action items are described in the table.

Table 3. Roles associated with action item tasks

Role	Description
Plan owner	Can create, read, update, and delete action items when the plan owner is the event owner.
Program managers	Can create, read, update, and delete action items for all events.
Viewers	Can read all action items.
Recovery event/Plan owner	Can read and update all action items that they are assigned to.

• Create task and assessment-type action items
  Use integration of crisis events and Smart Assessment for creating necessary action items related to the crisis event. The action items can be of task and assessment type.