GRC licensing summary dashboard
Summarize
Summary of GRC Licensing Summary Dashboard
The GRC Licensing Summary Dashboard is a tool designed to help ServiceNow customers track license usage trends and forecast future license requirements. It aggregates license consumption data across different product families, enabling users to efficiently manage their licensing needs. Access to the dashboard requires the product owner role.
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To navigate to the dashboard, go to All > GRC Licensing Overview > Licensing Summary Dashboard.
Key Features
- License Consumption Tab: Displays utilization data for various license types, including month-on-month trends and usage analysis filtered by product family.
- Estimated Next Month Usage: Projects the upcoming month's license usage based on roles assigned to users, helping with proactive planning.
- Role Attribution to Licensing Mapping: Illustrates how default GRC roles and user groups relate to license treatments, allowing for better understanding of user license requirements.
Key Outcomes
Utilizing the dashboard enables customers to:
- Monitor patterns in license consumption over time to make informed decisions regarding licensing needs.
- Estimate future license requirements, reducing the risk of over- or under-licensing.
- Visualize user role allocations and their associated licenses, facilitating better resource management.
The dashboard ultimately helps streamline the licensing process, ensuring that customers can effectively manage their GRC applications and associated roles.
Use the GRC licensing summary dashboard to track license usage trends and next month's projected usage. You can see the aggregated counts of license consumption across different product families. You can also search for roles to identify their combined GRC license treatment when these roles are assigned to a user.
The GRC licensing summary dashboard displays the monthly aggregated counts of license consumption across different product families including Integrated Risk Management, Business Continuity Management, and Privacy Management.
You must have the product owner role (sn_irm_shared_cmn.product_owner) to access the dashboard. Navigate to .
GRC licensing summary dashboard tabs
- License consumption- Shows the license utilization, usage trend analysis using a filter for product family, and license utilization month on month.
- Estimated next month usage- Shows the estimated license usage for the next month based solely on the current roles assigned to users.
- Role attribution to licensing mapping- Shows the license mapping of default GRC roles, users license treatment, license treatment for users who are part of a user group based on the roles assigned to the user group, and license treatment based on combination of multiple roles.
| Name | Description |
|---|---|
| IRM Operator | Count of IRM Operator for the previous month. Note: The IRM Operator card is available only when IRM Operator is selected in the Product family field. |
| IRM Lite Operator | Count of IRM Lite Operator for the previous month. Note: The IRM Lite Operator card is available only when IRM Operator is selected in the Product family field and the GRC: Business User – Lite application is installed. |
| PRM Operator | Count of PRM Operator for the previous month. Note: The PRM Operator card is available only when PRM Operator is selected in the Product family field. |
| PRM Lite Operator | Count of PRM Lite Operator for the previous month. Note: The PRM Lite Operator card is available only when PRM Operator is selected in the Product family field and the GRC: Privacy Lite User application is installed. |
| BCM Operator | Count of BCM Operator for the previous month. Note: The BCM Operator card is available only when BCM Operator is selected in the Product family field. |
| BCM Lite Operator | Count of BCM Lite Operator for the previous month. Note: The BCM Lite Operator card is available only when BCM Operator is selected in the Product family field and the GRC: Business Continuity Management User - Lite application is installed. |
| Usage trend analysis | Displays the usage patterns of various types of licenses over a specified time period. Use this information to track changes and trends in license consumption over time. Additionally, you can filter the usage trend based on predefined or custom date ranges. |
| License utilization month on month | Shows the last 12 months usage of different license types, including their accrual periods and counts. Select the counts to view detailed information such as the user, licensable application family, licensing type, and license contributing roles. |
| Name | Description |
|---|---|
| User | Shows the user name. |
| Licensable application family | Shows the licensable family to which the user belongs to. |
| Licensing type | Shows if the licensing type is usage-based or role-based. |
| License contributing roles | Shows all the roles that contribute to the license treatment of the user. |
| Name | Description |
|---|---|
| IRM Operator | Estimated count of IRM Operator for the next month. Note: The IRM Operator card is available only when IRM Operator is selected in the Product family field. |
| IRM Lite Operator | Estimated count of IRM Lite Operator for the next month. Note: The IRM Lite Operator card is available only when IRM Operator is selected in the Product family field and the GRC: Business User – Lite application is installed. |
| PRM Operator | Estimated count of PRM Operator for the next month. Note: The PRM Operator card is available only when PRM Operator is selected in the Product family field. |
| PRM Lite Operator | Estimated count of PRM Lite Operator for the next month. Note: The PRM Lite Operator card is available only when PRM Operator is selected in the Product family field and the GRC: Privacy Lite User application is installed. |
| BCM Operator | Estimated count of BCM Operator for the next month. Note: The BCM Operator card is available only when BCM Operator is selected in the Product family field. |
| BCM Lite Operator | Estimated count of BCM Lite Operator for the next month. Note: The BCM Lite Operator card is available only when BCM Operator is selected in the Product family field and the GRC: Business Continuity Management User - Lite application is installed. |
| User role allocation | Provides an overview of the users, the licensable application family they’re associated with, and the roles assigned to them. Use this information to visualize the estimated license usage for the next month based on the current role allocations to each user. |
| Name | Description |
|---|---|
| License treatment of default roles | Provides an overview of the default GRC roles and the licensable application family that they’re mapped with. Seeing which license is tied to the default GRC role helps you identify the correct license treatment for each role. |
| User(s)/User group(s) license treatment |
Shows the license treatment of a specific user. You can search for users to see which licensable application family they belong to based on their assigned roles. Helps you understand the license treatment of a user when added to a user group based on the roles that are assigned to the user group. |
| License treatment based on roles | Shows the license treatment for a specific combination of roles. You can search for roles to identify their combined GRC license treatment when these roles are assigned to a user. Note: The combined role license treatment results are based on customer license entitlements and installed applications. |
The following illustration shows the tabs, sections, and cards that are available on the GRC licensing summary dashboard: