Crisis map interface

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Crisis map interface

    The Crisis map interface integrates with the Business Continuity Management (BCM) application to enhance crisis management by visualizing threat feeds, alerts, and events geographically. After installing the Crisis map application, BCM users can access the Threat and Alert Data Feeds module to monitor and respond to incidents affecting business operations.

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    Key Features

    • Feeds: Real-time news and intelligence updates from sources like GDAC Feeds and Weather Gov Alerts that provide information on potential or ongoing threats such as natural disasters, civil unrest, or military conflicts. Users can subscribe to feeds by entering URLs manually, and view active or archived feeds with customizable display columns.
    • Alerts: Notifications triggered by incidents at specific locations and times, prompting stakeholders to take action. Alerts can be active, dismissed, or include alert responses, with configurable display details such as severity, source, and impact type.
    • Events: Based on alert severity, events can escalate to crisis events that disrupt business operations. Users can notify stakeholders and activate relevant business continuity plans for affected locations.
    • Threat and Alert Data Feeds Module Administration: BCM administrators manage scheduled data imports to keep threat feeds updated, configure organizational resources to plot assets on the Crisis map, and set alert rules and actions to respond to critical alerts effectively.
    • System Configuration: To enable location searches on the Crisis map, the system property snbcmmap.usegoogleplaceslib must be set.

    What Customers Can Expect

    ServiceNow customers using the Crisis map interface with BCM can expect a comprehensive, location-based view of threats, alerts, and crisis events. This integration enables rapid identification and response to disruptive incidents by automating notifications and initiating business continuity plans. Administrators have tools to customize data feeds, alert configurations, and resource mapping, ensuring that crisis management workflows are aligned with organizational needs.

    You can integrate Crisis map with the BCM application and initiate the response workflows for crisis management. After installing the Crisis map application, you can view the Threat and Alert Data Feeds module in your BCM application instance.

    Feeds, alerts, and events in BCM

    When you integrate the Crisis map application with the BCM application, you can view and analyze the feeds, alerts, and events from different locations in the Crisis map view.
    Feed
    A feed is news content updated frequently and provided on a worldwide website. You can subscribe to a news feed by manually entering the URL of the feed channel in the Web field of the Feed form.
    Alert
    An alert is a notification that reports that an incident happened at a particular place and time. First, an incident, or an event reportedly happens. Then, the alert triggers a notification that reports or notifies the incident to the concerned people to take an action.
    Event
    Based on the severity of the alerts, you can take actions such as notifying the stakeholders of the incident or declaring a crisis event. An event can become a crisis event if it disrupts the business operations. For information on the crisis events, see Crisis map view. You can then activate the business continuity plans for the locations that are impacted by the event.

    Threat and Alert Data Feeds module in BCM

    The Threat and Alert Data Feeds module in BCM displays details:
    • Feeds
    • Alerts
    • Administration
    The Threat and Alert Data Feeds module is shown in the example.

    Threat alerts and data feeds.

    Feeds module in BCM

    A threat feed is the data intelligence information of a potential or current threat that can pose a danger to an organization. It can disrupt the business routine or disable its business processes. The Crisis map application receives the feeds from third-party sources such as GDAC Feeds and Weather Gov Alerts.

    The Feeds module in BCM displays types of feeds:
    • Active feeds
    • Archived feeds

    A sample view of the active feeds is displayed in the example.

    Active feeds view.

    You can use the Personalize List icon to configure the list columns in the Feeds module. For example, you can display additional details on the alert:
    • Headline
    • Event
    • Severity
    • Certainty
    • Category
    • Response type
    • Data source
    • Process state

    Threat feeds include information about real-time disruptive events as shown in the sample list:

    • Civil unrest or riots
    • Flood advisory
    • Flood warning
    • Drought area
    • Earthquake
    • Hurricane
    • Wildfire or red flag warnings
    • War or military conflict
    • Volcano eruption

    Alerts module in BCM

    An alert is a notification that reports an incident happened at a particular place and time. First, an incident or an event reportedly happens. Then, the alert triggers a notification that reports or notifies the incident to the concerned people to take an action.

    The Alerts module in BCM displays types of feeds:
    • Active alerts
    • Dismissed alerts
    • Alert responses

    A sample view of the active alerts is shown in the example.

    Active alerts.

    You can use the Personalize List icon to configure the list columns in the Alerts module. For example, you can display these details on the alert:
    • Title
    • Severity
    • Feed
    • Source
    • Alert rule
    • Impact type
    • Updated

    Administrative tasks in the Threat and Alert Data Feeds module

    If you have the BCM administrator role, see Setup for Crisis map for information on the setup tasks.

    The Administration module in BCM displays types of feeds:
    Scheduled imports
    To manage your threat feed subscriptions that are sourced internally and externally, you must schedule a data import from the data source at defined intervals. For more information on scheduled imports, see Configure Scheduled Data Imports records.
    Resource configuration
    To plot your organization's assets or resources on the Crisis map, you must configure the resources in the application. For more information on resource configuration, see Configure Resource Configuration records.
    Alert rules
    To display the feeds as alerts on the Crisis map, configure the alert rules. For more information on alert rules, see Configure alert rules.
    Alert actions
    To act on a critical alert from the Crisis map dashboard, see Configure alert actions.
    • For information on the administrative tasks for Crisis map, see Setup for Crisis map.
    • To search for locations on the Crisis map, you must set the sn_bcm_map.use_google_places_lib system property. For more information, see Properties installed with BCM.

    Crisis map

    For information on managing the alerts in Crisis map, see Structured workflows for Crisis map.