Roles installed with Compliance Case Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The GRC: Compliance Case Management installs the essential role to perform respective day-to-day operational tasks towards managing compliance cases for the enterprise to perform their respective tasks.

    Table 1. Roles and their descriptions
    Role title [name] Description Contains roles

    Compliance Case Business User

    [sn_comp_case.compliance​_case_business_user]

    		 The compliance case business user can perform the following tasks:
    • Create compliance cases and requests from the Employee Center
    • Work on the case tasks.
    .    		 sn_grc_case_mgmt.grc_​case_business_user ​

    Compliance Case Analyst

    [sn_comp_case.compliance_​case_analyst]

    		 Compliance case analyst can review the case. The compliance case analyst can perform the following tasks:
    • Review the key stakeholders, impacted areas, related areas, causes and consequences, regulations, and issues that are assigned to the case analyst.
    • Review any unassigned cases.
    ​
    • sn_grc_case_mgmt.grc_​case_analyst
    • sn_comp_case.compliance​_case_business_user
    ​

    Compliance Case Manager

    [sn_comp_case.compliance_​case_manager]

    		 Compliance case manager can review and work on the created cases. The compliance case manager can perform the following tasks:
    • Review the key stakeholders, impacted areas, related areas, causes and consequences, regulations, and issues that are assigned to the case analyst.
    • Review all cases.
    ​
    • sn_comp_case.compliance​_case_analyst
    • sn_grc_case_mgmt.grc_​case_manager
    ​

    Compliance Case Admin

    [sn_comp_case.compliance_​case_admin]

    		 Compliance case administrators can configure the Compliance Case Management application. They can perform the following tasks:
    • Create a case type.
    • Create a state model and transitions.
    • Create an assessment template.
    • Delete cases.
    • Review the key stakeholders, impacted areas, related areas, causes and consequences, regulations, and issues that are assigned to the case analyst.
    • sn_grc_case_mgmt.grc_​case_admin
    • sn_comp_case.compliance​_case_manager
    Note:
    If you use the Smart Assessment Engine for assessments of action tasks, then the following roles are granted to the Compliance case admin.
    • sn_risk_advanced.ara_assessor
    • sn_smart_asmt.assessment_admin
    • sn_grc.business_user

    GRC Employee User

    [sn_grc_emp_user.grc​_employee]

    		 GRC employee users can ​create compliance cases and requests from the Employee Center. NA

    For more information, see https://www.servicenow.com/products/employee-center.html.