Regulatory Agency Library

Regulatory Agency Library is a new application available in the ServiceNow Store for download and activation.

Persona required: GRC Practitioners.

Regulatory Agency Library is an independent agency responsible for exercising laws or standards or guidelines in a specific field or activity or business operations.

Regulatory Agency Library establishes a centralized library of agencies for identifying relevant regulatory authorities that are responsible for overseeing particular industries or sectors within each jurisdiction. The centralized library consolidates all regulatory communications via emails and implements notification rules for data privacy or security breaches for the reported compliance cases.

• Identify the geographical jurisdictions covered.
• Classify based on regulatory focus or industry-based sector.
• Establish point of communication and interaction between the agency and the entity that it regulates.
• Empowers the compliance team to organize and streamline the connect with regulations to manage the regulations and policies effectively.

Several types of components are installed with activation of the Regulatory Agency Library application, including tables and user roles. For more information, see Roles and tables installed with Regulatory Agency Library.

Overview of an agency record

After a regulatory agency is created, on the overview tab of the agency, you can view the pie charts depicting the total number of emails sent to the various regulator domains. This feature enables you to view the domains where the maximum number of emails were sent.  The ability to drill-down helps you to access the emails tracker page directly from an agency record thus enabling you to filter and display only the relevant emails sent for a specific agency, making it easier to track and manage communications. The following image shows how the overview tab of a regulatory agency appears.

• Download and activate the Regulatory Agency Library plugin
  You can activate the GRC: Regulatory Agency Library application if you have the admin role. This application includes demo data and provides you access to regulatory body profiles.
• Add a regulatory agency
  Add a regulatory agency in Compliance Workspace to identify the relevant regulatory authorities that are responsible for overseeing the industries or sectors within each jurisdiction.
• Add a regulatory contact to an agency
  Add a regulatory contact to a specific regulatory agency or within a jurisdiction in Compliance Workspace. By mapping a regulatory contact to a specific agency, this contact is notified about your case reporting, case audit, and case closures as they occur.
• Add a jurisdiction to an agency
  Add a jurisdiction to a regulatory agency in Compliance Workspace to define the geographical scope for regulatory applicability.
• Add an authority document to an agency
  Add an authority document to a regulatory agency in Compliance Workspace to maintain traceability between regulations and their source documents.
• Compose and send an email about a regulatory agency record
  Compose and send an email about a regulatory agency record to multiple stakeholders within or outside your organization by using the Compliance Workspace.

Related tasks

• Download and activate the Regulatory Agency Library plugin
• Add a regulatory agency
• Add a regulatory contact to an agency
• Add a jurisdiction to an agency
• Add an authority document to an agency
• Compose and send an email about a regulatory agency record