Exploring AI Risk and Compliance
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Summary of Exploring AI Risk and Compliance
The AI Risk and Compliance application in ServiceNow helps organizations manage their artificial intelligence (AI) capabilities responsibly by identifying, assessing, and mitigating AI risks. It supports compliance with legal, regulatory, and ethical standards, enabling the implementation of AI solutions with consistent governance and ethical oversight. The application facilitates collaboration among various roles to ensure AI systems are fair, transparent, accountable, and non-discriminatory throughout their lifecycle.
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Key Users and Responsibilities
- AI Product Owner, Business User, IT Asset Owner, AI Practitioner: Initiate AI use cases, monitor AI system performance, drive improvements, and engage in responsible AI practices.
- AI Steward: Ensures AI systems adhere to ethical principles, manages lifecycle governance, conducts impact and risk assessments, and addresses biases and compliance issues.
- AI Risk and Compliance Analyst: Builds regulatory and control libraries, performs risk assessments, manages issues and policy exceptions, and monitors AI system compliance.
- AI Risk and Compliance Admin: Configures risk assessment frameworks, sets automation rules, designs reporting templates, and defines case types to tailor the application to business needs.
AI Risk and Compliance Workflow
The workflow begins with business users submitting AI use cases via the Employee Center or AI Control Tower. The AI Center of Excellence team reviews these use cases and adds relevant AI assets to the inventory. An impact assessment is then initiated and completed to identify risks and controls. Upon approval, the AI solution is developed with continuous risk management, including control attestations and issue tracking. After conformity assessments and risk reassessments, the AI system is either approved or rejected for deployment. Post-deployment, ongoing monitoring ensures compliance and performance.
Benefits for ServiceNow Customers
The AI Risk and Compliance application addresses critical challenges such as the lack of a unified AI strategy, absence of centralized management, missing responsible AI guidelines, and no formal risk assessment processes. It enables organizations to:
- Manage AI assets across their lifecycle with consistent governance and compliance.
- Perform impact and risk assessments to identify high-risk AI assets.
- Manage AI-related cases and issues through structured workflows.
- Create compliance-ready AI asset inventories aligned with regulatory requirements.
- Scale AI deployment effectively while monitoring performance and emerging risks.
Next Steps
ServiceNow customers should explore configuration guides and best practices for using the AI Risk and Compliance application, including AI governance lifecycle management and intake request handling. Familiarity with the roles installed with the application will help optimize the use of its features for comprehensive AI risk and compliance management.
Learn how you can use the AI Risk and Compliance application to manage your artificial intelligence (AI) capabilities ethically, mitigate AI risks, and ensure compliance.
AI Risk and Compliance overview
The AI risk and compliance team is responsible for identifying and assessing risks associated with AI. This includes evaluating legal, regulatory, and ethical considerations to ensure that the AI capabilities are implemented responsibly. Their role is to establish guidelines and frameworks that enable the organization to adopt AI solutions while maintaining compliance with industry standards and ethical principles. The AI Risk and Compliance application enables the risk and compliance team of an organization to manage their AI capabilities and assets.
AI Risk and Compliance users
| User | Responsibilities |
|---|---|
| AI product owner, Business user, IT asset owner, AI practitioner |
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| AI steward |
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| AI risk and compliance analyst |
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| AI risk and compliance admin |
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For specific roles within the AI Risk and Compliance application, refer to Roles installed with AI Risk and Compliance.
AI Risk and Compliance workflow
The following section describes the steps involved when an AI asset is created in the AI Control Tower application and the risks for the assets are assessed in the AI Risk and Compliance application until the asset is deployed and moves to being monitored.
- Completion of conformity assessment
- Review and resolution of open issues and policy exceptions
- Reassessment of risks
- Business users use the Employee Center or the AI Control Tower workspace and submit a new AI use case.
- A new inventory record is automatically created in the AI Control Tower workspace.
- The AI Center of Excellence (COE) team reviews the submitted use case.
- AI assets such as AI models (Claude, OpenAI, LLMs, etc.), Datasets (Public, Private, Transactions, etc.), Prompts (Decisions) are added to the inventory to help determine if the use case should proceed to the next stage.
- In the AI Risk and Compliance workspace, either an AI impact assessment is initiated.
- The assigned business user completes the assessment in the workspace.
- Based on the assessment results, potential risks and necessary controls are identified and mapped.
- After the assessment is approved, the AI use case is built by the appropriate teams.
- The completed solution undergoes a formal review process.
- Ongoing monitoring is performed to ensure compliance and performance.
- After successful review, the solution is deployed to production.
AI Risk and Compliance benefits
- Lack of AI strategy: No commonly agreed-upon AI strategy or alignment with corporate goals.
- No centralized management: No single platform for all stakeholders and for the Chief AI officer to collaborate and manage AI use.
- No responsible AI guidelines: Absence of guidelines for ethical and responsible AI use.
- No risk assessment process: No process to evaluate risks for in-house and third-party AI.
- Scalability and monitoring issues: Challenges in scaling AI deployment, tracking performance, and continuously monitoring for emerging risks like privacy.
| Feature | Benefits | Role |
|---|---|---|
| AI asset lifecycle | Manage AI systems, models, and datasets across their entire life-cycle with consistent governance for better visibility, control, and compliance. | AI steward |
| Perform impact assessment on an AI use case | Perform impact assessments for AI systems, models, and datasets to identify high-risk AI assets. | The roles required are as follows:
|
| Perform risk assessments on AI systemsInitiate risk assessment on AI asset's risks | Perform risk assessments on AI system and individual risks associated with an AI asset based on additional information and testing. | AI Risk and Compliance Analyst |
| Manage and oversee AI-related cases and issues through a structured case management process. | The roles required are as follows:
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| Build a compliance-ready AI asset inventory aligned with regulatory requirements using the AI framework content pack. | AI Risk and Compliance Analyst |