Scoring logic for predefined formulas for group factors

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Scoring Logic for Predefined Formulas for Group Factors

    The scoring logic for group factors utilizes multiple predefined formulas that contribute to the overall scoring. Users can select from these formulas based on their need for qualitative and quantitative assessments. The scores from manual factors that make up a group factor influence the final score, with options for transformation based on qualitative weighting.

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    Key Features

    • Sum: Adds all qualitative or quantitative scores in an assessment instance.
    • Minimum: Takes the lowest score among qualitative or quantitative factors in an assessment instance.
    • Maximum: Identifies the highest score among qualitative or quantitative factors in an assessment instance.
    • Average: Calculates the mean score for qualitative or quantitative factors in an assessment instance.
    • Product: Multiplies the scores of qualitative or quantitative factors in an assessment instance.
    • Weighted Average: Divides the sum of qualitative scores by the total of their weights in an assessment instance.

    Key Outcomes

    By using these predefined formulas, ServiceNow customers can accurately assess and score group factors based on their specific contributions. This flexibility allows customers to derive meaningful insights from both qualitative and quantitative data, enabling informed decision-making in organizational assessments.

    Group factors have multiple predefined formulae and each of them has a specific contribution to the scoring logic.

    Predefined formulae scoring logic

    Users can select one of the following predefined formulae to calculate the scoring for group factors. The scores are contributed by scores of manual factors that comprise a group factor and have factor contribution as Qualitative or Quantitative, or Both.

    The qualitative scores calculated using the predefined formulae are transformed using the transformation criteria if the Transform qualitative score option is selected for the group factor.

    The qualitative scores calculated after transformation will be derived using the Qualitative weighting of the group factor. For example, if the calculated score is 10 and the Qualitative weighting is 50%, then the final score for group factor will be calculated as 10 x 0.5 = 5.

    Sum

    For Qualitative, this formula adds up the qualitative scores in an assessment instance. The scores are contributed by scores of manual factors that comprise a group factor and have factor contribution as either Quantitative or Both.

    For Quantitative, this formula adds up the quantitative scores in an assessment instance. The scores are contributed by scores of manual factors that comprise a group factor and have factor contribution as either Quantitative or Both.

    Minimum

    For Qualitative, this formula takes the minimum of qualitative scores in an assessment instance. The scores are contributed by scores of manual factors that comprise a group factor and have factor contribution as either Quantitative or Both.

    For Quantitative, this formula takes the minimum of quantitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Quantitative or Both.

    Maximum

    For Qualitative, this formula takes the maximum of qualitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Qualitative or Both.

    For Quantitative, this formula takes the maximum of quantitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Quantitative or Both.

    Average

    For Qualitative, this formula takes the average of qualitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Qualitative or Both.

    For Quantitative, this formula takes the average of quantitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Quantitative or Both.

    Product

    For Qualitative, this formula multiplies qualitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Qualitative or Both.

    For Quantitative, this formula multiplies quantitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Quantitative or Both.

    Weighted average

    For Qualitative, this formula divides the sum of qualitative scores in an assessment instance by the sum of weights. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Qualitative or Both.