When you are creating an issue, you have the option of grouping the issue with other
similar issues.
Before you begin
Role required: (per product)
In Policy and Compliance Management: compliance_admin, compliance_manager, or
sn_compliance.user
In Risk Management: risk_admin, risk_manager, or sn_risk.user
In Audit Management: audit_admin, audit_manager, audit_admin, or
sn_audit.user
About this task
Grouping issues under a parent can save you valuable time.
For example, assume you have an issue related to patching Windows servers. Since each
server is a separate entity, all controls associated with "Windows servers should be
patched every Tuesday" will have the same issue. Therefore, the issue can be resolved
once for all of the Windows servers by applying the relevant patch one time. So, this
feature can be used to group similar issues and resolve them all at the parent
level.
Procedure
Navigate to one of the following locations:
Policy and Compliance > Issues > Create New.
Risk > Issues > Create New.
Audit > Issues > Create New.
On the form, locate the Parent issue field.
Click the bulb icon () to view similar issues that you may want to assign to this parent
issue.
Note:
Standalone issues are similar to the current issue, but that are not
assigned to a parent issue group. The Confidence score is calculated using a
similarity definition included in the GRC: Predictive Intelligence
application base system.
You can click the Information icon to view details for any similar issues in
order to help determine whether they should be grouped with the current issue.
Select the similar issues you want to group with the current issue, and click
Group.
On the form, fill in the fields.
Table 1. Issue form
Field
Description
Group
To group the selected issues and assign them to a new
group, select Create a new
group.
To add the selected issues to an
existing group, select the group.
New group
This field displays only if you selected
Create a new group. Type the name
of the new group.
Description
This field displays only if you selected
Create a new group. Type a
description of the group.
Assigned to
This field displays only if you selected
Create a new group. Select the
user to whom the group is assigned.
Click OK.
The selected issues are added to a new or existing group.
You can view the issue in the group by clicking the
Issues tab.
) to view similar issues that you may want to assign to this parent
issue.
Note:Standalone issues are similar to the current issue, but that are not assigned to a parent issue group. The Confidence score is calculated using a similarity definition included in the GRC: Predictive Intelligence application base system.