GRC Compliance Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of GRC Compliance Workspace

    The GRC Compliance Workspace provides a unified and streamlined interface for managing compliance-related tasks such as policies, control objectives, controls, and policy exceptions. It is designed to support different compliance user roles with tailored views and functionalities to optimize business goal fulfillment.

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    Key Features

    • Reimagined User Experience: The workspace home page consolidates all possible tasks in one place, enhancing efficiency.
    • Role-Specific Views: Separate page views exist for Corporate Compliance Manager, Corporate Compliance Analyst, and IT Compliance Manager, enabling role-targeted task management.
    • Home Page Sections:
      • Overview: Donut charts visualize compliant vs. non-compliant authority documents, policies, and entities.
      • Control Assurance: Displays control status and attestations with bar charts grouped by control effectiveness and classification.
      • Tracking: Controls widget shows controls grouped by state and classification.
      • Tasks: Pending tasks for individuals and groups with navigation to a unified tasks page.
    • Unified Tasks Page: Allows users to track personal and team tasks, filter by categories, monitor initiated tasks, and manage a watchlist from a single interface.
    • Lists View: Provides summaries of all compliance-related records for analysis and informed decision-making.
    • Conditional Widgets: Control tests, regulatory changes, compliance cases, and privacy widgets appear based on installed plugins such as audit, regulatory change management, and privacy management.
    • Email Notification Redirection: Clicking links in policy and compliance management email notifications redirects users to the relevant workspace or task page based on their assigned roles and installed workspaces.

    Roles and Access

    Access to the Compliance Workspace requires one of these roles:

    • IT Compliance Manager (sncompliancews.itcompliancemanager)
    • Corporate Compliance Manager (sncompliancews.corporatecompliancemanager)
    • Corporate Compliance Analyst (sncompliancews.corporatecomplianceanalyst)

    Each role has specific responsibilities and tailored workspace views to support efficient compliance management.

    Email Notification Redirection Behavior

    Users receive email notifications related to compliance records such as controls, evidence responses, indicator tasks, policy acknowledgments, and policy exceptions. Clicking these links redirects them according to their roles:

    • Corporate Compliance Manager and Analyst roles redirect to Compliance Workspace.
    • Compliance Managers and Approvers redirect to the GRC Task page.

    If users have multiple workspace roles (Risk, Privacy, AI Risk and Compliance, Audit, CAM), the system routes them to the highest-priority workspace based on a defined order. Without any workspace role, users are directed to the GRC Task Page or the classic UI if the common workspace is not installed.

    Practical Benefits for ServiceNow Customers

    • Centralized management of compliance activities tailored by user role enhances operational efficiency.
    • Visual dashboards provide quick insights into compliance status and controls effectiveness.
    • Unified task management simplifies tracking and collaboration within compliance teams.
    • Role-based email redirection ensures users access the appropriate workspace, improving navigation and response times.
    • Conditional widget visibility allows customers to extend functionality by installing relevant plugins based on their compliance needs.

    Compliance Workspace is a unified interface where you can manage all your tasks related to policies, control objectives, controls, and policy exceptions.

    Compliance Workspace overview

    The highlights of the Compliance Workspace are:
    Reimagined user experience
    From the minute you navigate to the Compliance Workspace home page, all the tasks that you can possibly do in the workspace are streamlined to fulfill your business goals.
    Workspace designed for different compliance user roles
    Distinct page views for the exclusive activities of a Corporate compliance manager, Corporate compliance analyst, and IT compliance manager.
    Home page with different sections
    Overview
    Donut charts display the categorical data of compliant and non-compliant authority documents, policies, and entities.
    Figure 1. Compliance workspace home page
    Compliance workspace home page.
    Control assurance
    Displays the donut charts, grouping indicators by status, and attestations by state. Control test horizontal bar grouped by control and classification stacked by control effectiveness.
    Tracking
    Displays controls widget grouped by state and stacked by classification.
    Tasks
    View your pending tasks and the group's tasks. You can navigate to the unified tasks page by clicking the View all tasks link.
    Note:
    Control tests widget, Regulatory change, Compliance case, and Privacy widgets are conditionally visible based on the respective plugins installation status.
    Unified Tasks page
    Track your tasks and team's tasks from a single interface. View your tasks by categories, filter them by various parameters, monitor those tasks that you've initiated, and track through the watchlist.
    Lists
    List view of all compliance-related records, providing the summary of the record in a single view that helps in your analyses and take an informed decision.
    Note:
    The Control tests widget, Regulatory changes widget, and Domain compliance status section appear with the installation of audit, regulatory change management, and privacy management plugins, respectively. For more information, see Other GRC plugins for an overall view.

    Roles in the Compliance Workspace

    The targeted users of the Compliance Workspace are the corporate compliance managers, the corporate IT compliance managers, and the corporate compliance analysts.

    To access or view the Compliance Workspace, you need one of the following roles:
    • IT Compliance Manager role: sn_compliance_ws.it_compliance_manager
    • Corporate Compliance Manager role: sn_compliance_ws.corporate_compliance_manager
    • Corporate Compliance Analyst role: sn_compliance_ws.corporate_compliance_analyst
    For more information on the roles, the responsibilities, and the tasks that the users can accomplish in the Compliance Workspace, see

    Email notification redirection

    When users receive email notifications for Policy and Compliance Management records, clicking a record link in the notification opens the record in the appropriate workspace, based on the user's assigned roles and installed workspace applications.

    The following record types support workspace redirection from email notifications:
    • Controls
    • Evidence response
    • Indicator tasks
    • Policy acknowledgments/Policy acknowledgment instances
    • Policy exceptions
    This table shows the Policy and Compliance user roles that redirect to GRC Task page or Compliance Workspace:
    Table 1. Email notification redirection by user role
    User role Redirected to
    BU User GRC Task page
    Compliance Manager GRC Task page
    Corporate Compliance Manager Compliance Workspace
    Corporate Compliance Analyst Compliance Workspace
    Approver (policy exception) Compliance Workspace
    Approver GRC Task Page

    In addition, if a user has roles associated with other workspaces such as Risk, Privacy, Audit, CAM, or AI Risk and Compliance, the system redirects to the highest-priority workspace based on the role.

    The priority order is as follows:
    • Risk Workspace
    • Privacy Workspace
    • AI Risk and Compliance Workspace
    • Audit Workspace
    • CAM Workspace

    If no workspace role is assigned and the common workspace is installed, the user is redirected to the GRC Task Page. If the common workspace is not installed, the user is redirected to the classic UI.