Install the ServiceNow Document Designer add-in

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Install the ServiceNow Document designer add-in to your Microsoft Word document to create audit and CAM report templates and generate report content using the AI Reporting Assistant.

    Before you begin

    Activate the sn_grc_doc_design plugin.

    Role required: sys_admin

    Procedure

    1. Navigate to All > ServiceNow Add-Ins for Office > Office Add-In Manifests.
    2. Select ServiceNow Document Designer from the Office Manifests list.
    3. Select Download Manifest.
    4. To enable the add-in, contact your Microsoft 365 account manager who can use the manifest file you downloaded in step 3.

    What to do next

    For detailed instructions on how to deploy the manifest file, see the Deploy add-ins in the Microsoft 365 admin center [KB1307378] article in the Now Support Knowledge Base.

    To configure the HTTP response headers for add-in for Microsoft Word in the browser, see the Response header resolution [KB1434453] article in the Now Support Knowledge Base.