Download the manifest file

Install ServiceNow Document designer manifest file. This add-in should be enabled for customizing the reports and Microsoft Word templates, according to your business needs.

About this task

An Office add-in manifest file is an XML (or JSON for unified manifests) file that describes an add-in to Microsoft Word, including its name, ID, version, and permissions. It specifies how the add-in integrates with Microsoft Word, such as defining custom UI elements like ribbon buttons and the HTML files for its UI.

Before you begin

Role required: sys_admin

Verify that the following plugins are activated with the sys_admin role.

• sn_grc_doc_design
• sn_outlook_addin

Procedure

1. Navigate to All > ServiceNow Add-Ins for Office > Office Add-In Manifests.
2. From the Office Manifests list, select ServiceNow Document Designer.
3. Select Download Manifest.

   The manifest file is downloaded in your local drive.

   
4. To enable the add-in, contact your Microsoft 365 account manager who can use the manifest file you downloaded in step 3.
5. Verify that the add-in is loaded in Microsoft Word.
   1. Open Microsoft Word.
   2. Select Insert > Add-ins > My Add-ins.
   3. Verify that ServiceNow Document designer is listed.

What to do next

To build the Microsoft Word template using the add-in, see Build the Microsoft Word template using the add-in.

For detailed instructions on how to deploy the manifest file, see the Deploy add-ins in the Microsoft 365 admin center [KB1307378] article in the Now Support Knowledge Base.

To configure the HTTP response headers for add-in for Microsoft Word in the browser, see the Response header resolution [KB1434453] article in the Now Support Knowledge Base.