Roles required for Advanced planning capability

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Roles Required for Advanced Planning Capability

    The advanced planning capability integrates Advanced Audit with Project Portfolio Management (PPM), allowing users to create equivalent projects for engagements and utilize planning features for resource and cost management.

    Show full answer Show less

    Engagement Planning Features and Roles

    To effectively utilize the advanced planning features, users must possess specific roles:

    • Resource Planning: Users can manage resource plans in the project workspace. Required roles include:
      • snaudit.manager plus resourceuser or resourcemanager to manage and add resource plans.
      • resourcemanager role to confirm and allocate resource plans.
      • snppmread or timecarduser or resourceuser roles for viewing resource plans.
    • Cost Planning: Users can create and manage project cost plans. Required roles include:
      • snaudit.user or snaudit.manager plus itprojectmanager roles for managing cost plans.
      • snaudit.user or snaudit.manager plus projectmanager roles to add cost plans.
      • snppmfinanceread or demandmanager or programmanager or portfoliomanager or projectmanager roles for viewing cost plans.
    • Resource Allocations: Resource managers confirm and allocate resources to plans. Required roles include:
      • ppsresource and snaudit.user or snaudit.externalauditor roles to be added to the auditors field.
      • ppsresource role to be added as resources to resource plans.
    • Time Card Reporting: Users can log hours for engagements. Required roles include:
      • timecarduser role to create a time card.
      • snppmread or timecardapprover or timecardadmin roles for viewing time cards.
      • timecardapprover role to approve submitted time cards.

    Key Outcomes

    By ensuring that users have the correct roles, organizations can optimize resource and cost planning for projects, enhance time tracking accuracy, and facilitate efficient engagement management through the advanced planning capabilities of ServiceNow.

    The advanced planning capability enables integration of Advanced Audit with the Project Portfolio Management (PPM) product. The capability creates an equivalent project for the engagement, and provides planning features that could be used for resource planning, cost planning, and so on, from the engagement.

    Engagement planning features and roles

    To use the new features of advanced planning capability, users must have the following roles:
    Table 1. Engagement planning features and role requirement
    Feature name Description Roles and their scope
    Resource Planning As a resource requester, find the availability of the resources, and create and manage the resource plans for the project and project tasks in the project workspace. For more information, refer to Create and manage resource plans for a project
    • Users with sn_audit.manager plus resource_user or resource_manager roles would be able to manage and add resource plans. Users with resource_manager role would also be able to confirm and allocate the resource plans.
    • Users who already have access to the engagement and also have sn_ppm_read or timecard_user or resource_user roles are able to view the resource plans on the engagement.
    Cost Planning Project cost plans capture the costs of projects. Create a cost plan to specify the unit cost of a cost type for a fiscal period. For more information, refer to Create a project cost plan
    • Users with sn_audit.user or sn_audit.manager plus it_project_manager roles would be able to manage the cost plans.
    • Users with sn_audit.user or sn_audit.manager plus project_manager roles would be able to add a new cost plan.
      Note:
      Users are suggested to use it_project_manager role instead of project_manager role by PPM product.
    • Users who already have access to the engagement and also have sn_ppm_finance_read or demand_manager or program_manager or portfolio_manager or project_manager roles are able to view the cost plans for the engagement.
    Resource allocations

    After resource requesters create a resource plan, resource managers can confirm the resources to move the plan to the Confirmed state. Resource managers can then allocate resources to the plan and move it to the Allocated state.

    Based on calendar and schedule information, resource managers view resource availability and select the resources under their management that can be confirmed and allocated to specific tasks. For more information, refer to Resource allocation
    • Users need both pps_resource and sn_audit.user or sn_audit.external_auditor roles to be added to the auditors field on the engagement from the resource plan.
    • Users need pps_resource role to be added as resources to the resource plans.
    Time card reporting

    You can log hours in a time card for an engagement and other tasks on an engagement. If there is a project associated with an engagement, then the actual expenses and actual resources values roll up. To create a time card, see Create a time card.
    • Users need timecard_user role to create a time card.
    • Users who already have access to the engagement, audit tasks, milestones, issues and also have sn_ppm_read or timecard_approver or timecard_admin roles will be able to view all the time cards on the engagement, audit tasks, milestones, and issues.
    • Users who already have access to the engagement, audit tasks, milestones, and issues and also have the timecard_user role will only be able to view the time cards that they have reported on the engagement, audit tasks, milestones, and issues.
    • Users need timecard_approver role to approve a submitted time card. The time sheet policy assigned to the user governs the approval process.