User experience enhancements in the Risk Workspace
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Summary of User experience enhancements in the Risk Workspace
The Risk Workspace in the Australia release has been enhanced to simplify daily tasks for GRC users, especially benefiting those new to GRC or with limited experience. These improvements focus on better visibility, navigation, and task management within the Risk Workspace.
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Key Features
- Views of the Risk Workspace:
- List view: Displays a simplified list of all modules for quick access.
- Record view: Shows detailed information about a record, including full hierarchy (parent and children) and key details like open indicator breaches, issues, and risk events.
- Overview pages of records: Summarizes critical information in one place, such as KRI breaches, control failures, open issues, and risk assessments for a risk record.
- Contextual side panel: Provides detailed related information and hierarchy about a record, accessible via a reference icon.
- Tasks: Centralized inbox showing both personal and group tasks, accessible through the Tasks icon for efficient task management.
- 360° relationship view: Visualizes and enables interaction with relationships between records and related objects like controls, risks, and entities.
- Breadcrumb navigation: Offers a navigable digital trail from the starting point to current content, facilitating easier movement through linked pages.
- Consolidated issues page: Provides detailed tracking of issues by status, priority, assignment, and due dates, simplifying issue management.
Key Outcomes
These enhancements enable ServiceNow customers to efficiently navigate, access comprehensive record details, manage tasks and issues effectively, and understand relationships between risk-related records. As a result, users can perform risk management activities with greater clarity, speed, and control within the Risk Workspace.
In the new workspace, several enhancements have been made to ease the way you perform your daily tasks. The user experience enhancements are useful for new GRC users or users who do not have the complete experience of GRC.
Views of the Risk Workspace
The new workspace offers the following views for the users.
- List view
- The list view shows a simplified list of all the modules. You can access the list view by clicking the List icon (
). - Record view
- The record view provides detailed information about any record. For example, in the risk statement form, you can view the complete hierarchy including the parent and children of the risk statement. This view provides the complete details including important information such as open indicator breaches, open issues, open risk events and so on.
Miscellaneous user experience improvements
- Overview pages of records
- The Overview tab of each record provides you a summary of all the information you need in a single view. For example, for a risk record you can see KRI breaches, the controls failures, the number of issues open, the open indicator tasks, the number of risks assessed and so on.
- Contextual side panel for records
- The Contextual side panel of a record provides detailed related information for the records. For example, for a risk, you can see the parent and child hierarchy. You can display and close the Contextual side panel by
clicking the reference icon (
). - Tasks
- Tasks is a centralized task inbox that shows your tasks and your group's tasks. You can access your tasks by clicking the Tasks icon (
). - 360° relationship view
- The 360º view feature enables you to view the relationships between a selected record and related objects, such as controls, risks, and entity types. The 360º view also enables you to interact with all records displayed. For more information, refer to 360° Relationship Visualization.
- Breadcrumb navigation
- The breadcrumb style navigation provides a browser path to navigate a hierarchy of linked pages with related content. The breadcrumb style navigation provides a digital trail from the user's starting point to the current content, with the ability to navigate to each link. For more information, refer to Breadcrumb navigation
- Consolidated issues page
- The comprehensive issue management page shows you a detailed status of your issues. For
example, you can see overdue issues, issues approaching the overdue date, issues by priority
and so on. You can also see the issues assigned to you and your group. This feature makes
issue tracking easy. You can access your issues by clicking the Issue landing page icon
(
). For more information, refer to Issue management in the Risk Workspace.