Create a risk indicator

Create a risk indicator to identify the possibility of a future adverse impact on your organization. Indicators are an early warning system, and they enable you to take preventative action on the risks.

Before you begin

Role required: sn_risk.manager or sn_risk.admin

About this task

Generally, indicators are automatically created using the normal process of indicator templates. You can also manually create new indicators. You can also create an indicator by using an indicator template. When you relate an indicator template to a risk statement, the risk indicators are automatically generated.

Procedure

1. Navigate to All > Risk > Indicators > Indicators.
2. Click New.
3. On the form, fill in the fields.

   Table 1. Indicator form

   Field	Description
   Category	Category of the indicator. For example, select Risk Indicator to create a risk indicator.
   Inherit from template	Option to create the indicator from an existing template.
   Template	Template used to create the indicator. This field appears only if the Inherit from template option is selected.
   Override template	Option to override the template's properties such as the name of the indicator.
   Name	Name of the indicator. If you select a template in the Template field, then this field is automatically set to the template name.
   Description	Brief description of the indicator. This field is automatically set if you select a template in the Template field.
   Entity	Entity used to filter risks.
   Applies to record	Record that the entity applies to.
   Risk	Filtered risk that is related to the indicator. Note: If you have selected an indicator template, then the risk is also filtered based on the template.
   Owning group	Group that owns the indicator.
   Owner	Owner of the indicator. This field is automatically set to the owner's name based on the risk.
   Method
   Type	Method used to determine the type of indicator. The choices are as follows: Manual: Manual indicators are used for data that cannot be retrieved from a ServiceNow instance because it comes from an external system, such as customer data from a third-party sales system. Basic: Basic indicators are automated indicators based on an indicator source. The indicator source specifies a table and a frequency at which the scores from this table are saved. Script: Scripted indicators use a custom script to collect the data.
   Target type	Type of the target value. The choices are as follows: None: Use this option if you do not want to set up any target or threshold for the indicator. Percentage: Use this option to determine the indicator result by a percentage value. Count: Use this option to determine the indicator result by a count value or total number.
   Value mandatory	Option to decide if a value must be compulsory in the indicator task for a manual indicator. Note: This option appears only if Manual is selected from the Type field. This option is automatically selected when Count or Percentage is selected from the Target type field.
   Target	Value to determine if the indicator will pass or fail.
   Result based on target value	Result configuration field. The choices are as follows: Passed Failed For example, assume you enter 100 in this field. If the indicator result output is more than 100, then the indicator status will pass or fail based on the value configured in this field.
   Instructions for collecting data	More instructions on how to collect data.
   Supporting Data
   Note: Starting with version 10.1, the system displays the actual historical data for the supporting data records from the indicator results or indicator tasks.
   Collect supporting data	Option to enable collecting supporting data or evidence every time the indicator runs.
   Source table	Table used for collecting supporting data.
   Supporting data fields	Fields of the source table that are used for collecting the supporting data.
   Sample size	Minimum number of records that must be used for collecting supporting data.
   Basic Criteria
   To filter the data on the source table, use the basic criteria. This section appears only when Manual or Basic is selected from the Type field.
   Criteria	Criteria to filter the data from the source table.
   Use reference field	Option to enable the use of the Reference field.
   Reference field	Connection between the supporting data table and the Applies to record field of the entity.
   Additional Criteria
   To create indicators with targets, use the advanced filter criteria. This section appears only when you select Basic from the Type field. This section is used to provide more filter criteria.
   Additional criteria	More criteria to filter the data to calculate the target value. This section only appears when Percentage is selected from the Target type field.
   Schedule
   Collection frequency	Collection frequency for indicator results. Indicator tasks and results are generated automatically based on the indicator schedule.
   Next run time	Next collection time for indicator results. This field is automatically set based on the value in the Collection frequency field.
   Results
   Status	Status of the indicator to show whether the indicator passed or failed.
   Previous status	Previous status of the indicator to show whether the indicator passed or failed.

4. Click Submit.

Result

The risk indicator is created and is ready to be executed.