Set up the BCM mobile application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Set up your mobile device and the ServiceNow AI Platform for the BCM mobile application.

    Before you begin

    Role required: sn_bcp.plan_admin

    Procedure

    1. Navigate to All > System Applications > All Available Applications > Available To Obtain From Store and install GRC core applications and the ServiceNow AI Platform instance.
      Note:
      The GRC core applications and the ServiceNow AI Platform instance should be from the same family release.
      1. To verify the GRC: GRC: Profiles application is installed on your instance, navigate to Plugins and search for GRC: Profiles.
      2. If the GRC: Profiles core application isn’t already installed, select Install to install it.
      3. After the GRC: Profiles application is installed, install Business Continuity Management.

      All GRC core applications are available on the ServiceNow Store.

      For more information about getting entitlement, downloading, and installing the GRC core applications, see GRC and the ServiceNow Store.

      When you install the GRC core applications, the dependency plugins for the GRC Mobile application (com.glide.sg and com.glide.sg.agent_native_client) are also automatically installed.

      To verify that these dependency plugins are installed and activated:

      1. Navigate to Plugins.
      2. Search for the plugin IDs (com.glide.sg and com.glide.sg.agent_native_client).
      3. If they aren’t activated, activate these plugins.
    2. Install the BCM mobile application on the ServiceNow AI Platform instance that you want to view on your mobile device.
      Note:
      The BCM mobile app and the ServiceNow AI Platform instance should be from the same family release.

      For more information about getting entitlement, downloading, and installing the BCM mobile app, see GRC and the ServiceNow Store.

    3. Assign the mobile users with the required ServiceNow AI Platform roles as a user with the admin role in your ServiceNow AI Platform instance.
    4. Download and install the most current ServiceNow Agent app on your mobile device, as a mobile user with the sn_bcm.manager role.

      The most current ServiceNow Agent app is available on the Apple iOS App Store and the Google Play Store.

    Result

    You have successfully set up your mobile device and the ServiceNow AI Platform for the BCM mobile application. The next step is to log in to your ServiceNow AI Platform instance with the ServiceNow Agent app on your mobile device.