Approve, reject, or delete a business process

If a new business process has identified approvers, then the approvers must review and approve the process before it can be published. The approvers can also reject or delete the process as necessary.

Before you begin

Role required: business_process_manager

Procedure

1. Navigate to Service Desk > My Approvals.
2. Open the record that you want to approve.
3. In the State field, select one of the following options:
   • Not Yet Requested
   • Requested
   • Approved
   • Rejected
   • Canceled
   • No Longer Required
4. In the Comments field, enter your comments as required.
   If the reviewer rejects the record, then the reviewer must enter comments.
5. Select one of the following options.

   Option	Description
   Approve	Approve the business process. If you select this option, the business process is published.
   Reject	Reject the business process. If you select this option, the business process moves back to the Draft state.
   Delete	Delete the business process.