Install Operational Resilience application

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Install the GRC: Operational Resilience application from the ServiceNow Store and run it in your instance.

    Before you begin

    Role required: admin

    About this task

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Procedure

    1. Navigate to System Applications > All Available Applications > All.
    2. Find the GRC: Operational Resilience (App id: sn_oper_res) application using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find an application, you may have to request it from the ServiceNow Store.

      Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. Select Install.

      The application dependencies are installed by default.

    4. If demo data is available and you want to load it, select Load demo data.

      Some applications include demo data, which are sample records that describe application features for common use cases. Load demo data when you first install the application on a development or test instance.

      Note:
      If you do not select the Load demo data check box for a store application during installation, demo data is not available to install from the Application Manager later. For information on how to install or reinstall demo data after the initial installation, see the Workaround to install demo data if application is already installed [KB0722909] article in the HI Knowledge Base.
    5. Select Install.