Rating Scale New Record form

Use the Rating Scale New Record form to set up the default importance rating scale to define the parameters of the rating scale for your business services.

Rating Scale New Record form

For a description of the field values, see the following table.

Table 1. Rating Scale New Record form

Field	Description
Importance	Importance scale for the service. Available options are as follows: 1- Most critical 2- Somewhat critical 3- Less critical 4- Not critical
Color	Color for the selected tolerance rating. Available options are: none blue brown critical gray green green-yellow high info low magenta moderate orange pink positive purple teal warning yellow
Order	Order for the defined importance and tolerance duration.
Minimum	Minimum score for the tolerance level of the disruption.
Maximum	Maximum score for the tolerance level of the disruption.
Impact tolerance	Impact tolerance duration in days as per the defined importance of the service.
Impact tolerance icon	Impact tolerance icon for the selected tolerance rating.