Platform Analytics dashboards

  • Release version: Australia
  • Updated June 5, 2026
  • 2 minutes to read
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    Summary of Platform Analytics dashboards

    Platform Analytics dashboards in the Business Continuity Workspace (BCW) offer ServiceNow customers a flexible, no-code solution for summarizing and analyzing work items and actions related to business continuity management. Introduced in the Australia release, these dashboards cater to both BCM administrators and general users by providing personalized and configurable views without the need for UI Builder or coding.

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    Key Features

    • Home Page Dashboard: Serves as the default landing page in BCW, showing personalized sections such as My items (including Business impact analysis, Plans, Exercises, Crisis events) and My actions (Event tasks, Action items, Pending reviews, and Approvals).
    • User Customization: Users can duplicate the base system dashboard, rename it, and add custom reports and visualizations. The original base dashboard is read-only and personalized by user, ensuring edits do not affect others.
    • Dashboard Management Roles: BCM administrators have full permissions to create, edit, delete, and duplicate dashboards. General users can read default dashboards, create new personal dashboards, and duplicate dashboards they have access to.
    • Record Overview Dashboards: Embedded in the Overview tab of key BCM records (Crisis events, Business impact analysis, Plans), these dashboards are pre-filtered to the current record and show data scoped accordingly. Only BCM administrators can edit these dashboards; others have read-only access.
    • Navigation and Access: The dashboard menu on the home page allows easy switching between the default and user-created dashboards.

    Practical Benefits for ServiceNow Customers

    • Enables quick, personalized insights into assigned business continuity tasks and plans without technical barriers.
    • Promotes efficient data-driven decision-making with tailored dashboards reflecting users’ specific responsibilities and current record contexts.
    • Ensures administrative control over shared record-level dashboards for consistency and accuracy while allowing users freedom to customize their home dashboards.
    • Improves user engagement and productivity by simplifying access to relevant business continuity information directly within the Workspace.

    Platform Analytics dashboards provide Business Continuity Workspace users with a configurable summary of their work items and actions. Unlike Workspace pages built with the UI Builder, most users can set up or customize Platform Analytics dashboards without writing code or configuring UI components.

    Platform Analytics dashboards are versatile tools for data analysis and presentation. Starting with the Australia release of the BCM application, BCM administrators and users can create, edit, read, delete, and duplicate Platform Analytics dashboards. BCM administrators have full dashboard management access. All other users can read default dashboards, create new dashboards, and duplicate dashboards they can access.

    Platform Analytics dashboards: Home page and record overview pages

    Platform Analytics dashboards are displayed in the Business Continuity Workspace.

    Home page
    The Business Continuity Workspace home page displays a Platform Analytics dashboard as the default landing page. The base system dashboard is personalized for each user and shows the following sections:
    • My items — Lists the Business impact analysis, Plans, Exercises, and Crisis events assigned to the signed-in user.
    • My actions — Lists the Event tasks, Action items, Pending reviews, and Pending approvals assigned to the user as shown in the following example.

    Manager dashboard in edit mode showing the base system My items and My actions cards, alongside a new pie chart that groups all exercises by Event type.

    As a user of the Business Continuity Workspace, you can duplicate the default dashboard, rename it, and add your own reports and visualizations without affecting other users. The dashboard menu on the home page lets you switch between the default dashboard and any dashboards that you have created.

    Note:
    The base system dashboard is read-only and must be duplicated before editing.

    The dashboard is personalized for each signed-in BCM user; When you create a dashboard from the drop-down menu, it is visible only to you.

    Business continuity management dashboard shown as the home page for a BCM Manager, with My items and My actions sections.

    Record overview pages
    A Platform Analytics dashboard is also embedded in the Overview tab of the major BCM record pages: Crisis events, Business impact analysis, and Plans.

    Record page dashboards don't include base system visualizations by default, unlike the home page dashboard — BCM administrators add reports to each overview page. Only BCM administrators can edit record page dashboards; all other users can read them.

    Record page dashboards are different from the home page dashboards:

    • Edited by administrators only: Only BCM administrators (sn_bcm.admin) can add or modify reports on record page dashboards. Other users cannot duplicate or edit a record page dashboard.

    • Pre-filtered to the current record: Each report on a record page dashboard is scoped to the record that is open.

      Selecting a pre-filtered visualization opens the underlying records. For example, selecting the activated-plan count on a Crisis event overview opens the list of activated plans that belong to that event only.