Now Assist for Third-party Risk Management (TPRM)
Summarize
Summary of Now Assist for Third-party Risk Management (TPRM)
Now Assist for Third-party Risk Management (TPRM) is a ServiceNow application designed to empower risk management teams by leveraging generative AI capabilities. It automates and streamlines the collection, validation, and reporting of third-party risk information, enabling more efficient and accurate risk assessments.
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Key Features
- Generative AI Capabilities: Utilize AI to gather and validate third-party risk data, enhancing speed and accuracy in risk management processes.
- Configuration: The application requires initial setup within your ServiceNow instance to activate AI-powered features.
- Access and Licensing: Feature availability depends on your ServiceNow license tier, with some AI models and skills limited by region, regulatory environment, or specific data center restrictions.
- Compliance and Restrictions: Certain AI functionalities are unavailable in restricted environments like FedRAMP, NSC DOD IL5, and Australia IRAP-Protected data centers, as well as in regulated markets.
- Data Handling: Data from your instance is transferred securely to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) following strict internal policies to support AI processing and improvement.
Important Considerations
- AI Limitations: AI-generated outputs may not always be accurate or complete. Customers are responsible for validating results and applying human oversight, especially in critical domains such as healthcare, finance, legal, security, and infrastructure.
- Data Collection and Opt-Out: ServiceNow collects input, output, and editing data from the application to improve AI models and services. Customers can opt out of future data collection as needed.
- Support Resources: Customers can access the ServiceNow Community on AI, Known Error Portal, and Customer Service for troubleshooting and assistance.
- Compliance with AI Acceptable Use Policy: Usage of AI features must adhere to ServiceNow’s AI Acceptable Use Policy, which may be updated periodically.
Benefits for ServiceNow Customers
By integrating Now Assist for TPRM, ServiceNow customers can expect accelerated and improved third-party risk data workflows, reduced manual effort, and enhanced reporting capabilities. This enables risk teams to make more informed decisions with AI-augmented insights, while maintaining compliance with data governance and regulatory requirements.
Use the ServiceNow® Now Assist for Third-party Risk Management (TPRM) application to empower your risk management teams with generative AI-powered capabilities to automate and streamline data collection enabling teams to efficiently gather, validate, and report on third-party risk information.
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Use TPRM generative AI |
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.