Business Continuity Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Business Continuity Management

    The ServiceNow® Business Continuity Management (BCM) application enables organizations to maintain product and service delivery at acceptable levels during disruptive incidents. Its primary goal is to reduce operational risks and enhance an organization’s ability to respond, react, and recover from disruptions.

    Show full answer Show less

    Key Features

    • Governance Structure: Establishes clear governance for effective management.
    • Process Classification: Defines business processes, interdependencies, and recovery objectives through impact analysis and risk assessment.
    • Continuous Improvement: Facilitates ongoing enhancements to business continuity plans.
    • Process Management: Identifies and manages continuity during and after disruptive events.
    • UI Builder Support: The application can be configured using the UI Builder Workspace, allowing for customization with Next Experience Components.

    Key Outcomes

    By implementing the BCM application, organizations can expect to achieve better preparedness against disruptions, improved recovery strategies, and a structured approach to managing business continuity tasks. Additionally, users can utilize resources such as the GRC community for support, the Known Error Portal for troubleshooting, and access developer documentation for further training and customization options.

    ServiceNow® Business Continuity Management application gives your organization the capability to continue to deliver products and services at an acceptable level when a disruptive incident occurs. The ongoing activities of this application are aimed to reduce the operational risks and improve your organizational ability to respond, react, and recover from issues and disruptions.

    Business Continuity Management overview

    The Business Continuity Management product provides a framework to perform continuous management activities. The Business Continuity Management application helps your organization to achieve the objectives:
    • Establish a clear governance structure.
    • Define a consistent classification of business processes, interdependencies, and recovery objectives based on impact analysis and risk to the business.
    • Develop and provide continuous improvement to the business continuity plans.
    • Identify, analyze, and manage process continuity during and following a disruptive event.

    For more information on Business Continuity Management, see Exploring Business Continuity Management.

    Get started

    Support for Business Continuity Management UI Builder Workspace

    You can configure the Business Continuity Management application in the UI Builder Workspace. UI Builder is a Web user interface builder to build or customize your Workspace pages by using Next Experience Components.

    For more information on the next generation of the user interface, see Next Experience UI.

    For information on the UI Builder administrative tasks in BCM, see Setup for the UI Builder.

    For instructions on how to configure your business continuity tasks in BCM UIB Workspace, see Managing BCM workflow tasks.

    Troubleshoot and get help