Now Assist for Integrated Risk Management (IRM)

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Now Assist for Integrated Risk Management (IRM)

    Now Assist for Integrated Risk Management (IRM) is a ServiceNow plugin that leverages generative AI to enhance risk management processes. It enables users to quickly summarize issue records, identify potential risks, and review controls within their existing workflows. This helps reduce manual effort and supports faster, better-informed decision-making by providing relevant AI-generated insights directly in the IRM application.

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    Key Features

    • Generative AI Capabilities: Use AI to generate summaries and risk insights for issue records, improving understanding and efficiency.
    • Agentic AI: Employ AI agents that can autonomously complete tasks, streamlining risk management activities.
    • Configurable Application: The Now Assist for IRM application can be configured to suit your organization's needs and workflows.
    • License-Dependent Access: Access to features, AI models, and agents varies based on your ServiceNow product tier and license.

    Important Considerations

    • Not all AI model providers and features are available in all regions or environments due to regulatory and data residency restrictions, including FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted deployments, and regulated markets.
    • Data used by the AI may be transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) following ServiceNow’s internal data handling policies.
    • ServiceNow collects inputs, outputs, and edits from this application to improve AI technologies but provides customers the option to opt out of data collection.
    • The AI-generated outputs may not always be accurate or complete; customers should conduct thorough testing, apply human oversight, and avoid relying solely on AI for critical decisions, especially in sensitive domains like healthcare, finance, legal, or security.
    • Users must comply with ServiceNow’s AI Acceptable Use Policy, which governs responsible use of AI features.

    Getting Help and Troubleshooting

    • Access resources such as the ServiceNow Community on AI, Known Error Portal, and Customer Service and Support for assistance.

    Use the Now Assist for Integrated Risk Management (IRM) plugin to summarize issue records, identify potential risks, and review controls using generative AI. It helps you quickly understand the context of records, reduce manual effort, and make faster, more informed decisions by delivering relevant insights directly within your existing workflows.

    Get started

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.