Employee Slate notifications
Summarize
Summary of Employee Slate notifications
Employee Slate notifications provide ServiceNow customers with real-time alerts and updates about important events such as task assignments, approvals, system changes, and organizational announcements. These notifications are consolidated into a single, accessible tray available on every page within both the desktop portal and mobile web experience. This centralized approach eliminates the need to monitor multiple queues or inboxes, enabling users to efficiently track and respond to relevant platform activity.
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Key Features
- Unified Notification Tray: Displays tasks, approvals, requests, and case activities in one place accessible via a bell icon in the left navigation.
- Notification States: Notifications progress through three states—New (unseen), Viewed (seen when tray is opened), and Opened (selected to navigate to the source record).
- Visual Indicators: New notifications show a green dot and highlighted background for quick identification.
- Grouped Notifications: Multiple unread notifications are aggregated into a single entry summarizing recent and prior updates to reduce noise.
- Mark All as Read: Users can clear the notification count and move all notifications to the opened state without opening each one individually.
- Direct Navigation: Selecting any notification takes users directly to the related record or page (e.g., approved requests, HR cases, incidents), streamlining review and response.
- Preconfigured Use Cases: Employee Slate for Now Assist includes 14 default notification types covering HR, IT, and service request workflows, active without additional configuration.
- Moveworks Integration: Notifications from Moveworks appear alongside Employee Slate notifications in the persistent navigation. Selecting a Moveworks notification brings it into the Moveworks AI Assistant for follow-up actions or inquiries.
What to Expect
With Employee Slate notifications, ServiceNow customers can expect a more efficient way to stay informed and responsive to important events across HR, IT, and service management processes. The unified notification tray reduces missed updates and unnecessary noise by grouping and prioritizing alerts, while direct links to source records enable quick action. Integration with Moveworks further enhances the experience by allowing AI-driven follow-up interactions from within the notification context.
Notifications provide real-time alerts and updates about important events, task assignments, system changes, and organizational announcements.
Employee Slate surfaces all relevant platform updates in a single notification tray accessible from every page. You see tasks, approvals, requests, and case activity in one place instead of monitoring separate queues or inboxes. The tray works the same way on the desktop portal and on the mobile web.
Notifications
The notification system delivers timely information about events requiring your attention or awareness. Notifications are grouped and prioritized to reduce noise while important information reaches you promptly.
You can deliver notifications on portal and in-app in mobile web.
- Notifications: Left navigation shows the count of new notifications. Select the bell icon to open the notification tray and view the list. New notifications appear with a green dot and highlighted background for quick identification of unread items.
- Grouped notifications: Track and review multiple updates. Employee Slate groups the unread notifications into a single entry in the tray. The grouped entry uses aggregated template to show the most recent update with a summary of earlier activity.
- Mark all as read: Clear the notification count without opening each notification. Select Mark all as read to move all notifications to the Opened state. Opening the tray marks all notifications as viewed.
- Navigate to the source record: Select any notification in the tray to open the related record or page. Examples include an approved request, an HR case needing follow-up, or an incident with a new comment. You don't search for the record or navigate through menus. The notification takes you directly to the location where you can review details and respond.
Notification states
Every notification moves through three states that reflect how you have interacted with it:
- New
- A notification that you have not yet seen. New notifications appear with a green dot and contribute to the count on the bell icon.
- Viewed
- A notification present in the tray when you open it. Opening the tray moves every new notification to viewed state and clears the bell icon count.
- Opened
- A notification you selected to navigate to the source record or page. The dot is removed when you return to the tray.
Preconfigured notification use cases
Employee Slate for Now Assist includes 14 preconfigured notification use cases. These use cases cover common events across HR, IT, and service request workflows. They are active by default and don't require additional configuration.
- HR case closed.
- HR case commented.
- HR case opened.
- Incident closed.
- Incident commented.
- Incident resolved.
- Request approval assigned.
- Request approved.
- Request commented.
- Request completed.
- Request rejected.
- Request opened.
- RITM approval assigned.
- RITM commented.
Moveworks notifications in Employee Slate
In Moveworks deployments, administrators configure notifications on the Moveworks platform instead of through Employee Slate Admin Console. Moveworks notifications appear in Employee Slate persistent navigation alongside platform-triggered notifications. You see all your alerts in one place. Selecting a Moveworks notification brings the related update into Moveworks AI Assistant context. You can ask follow-on questions or take direct action from the assistant.