Employee Org chart

  • Release version: Australia
  • Updated January 27, 2025
  • 2 minutes to read
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    Summary of Employee Org chart

    The Employee Org chart provides an interactive visualization of your company’s structure, reporting relationships, and team hierarchies. Integrated within Employee Slate, it combines org chart and employee profile functionality into a single, seamless experience. This enables employees to explore organizational structure and access colleague information without switching between different HR systems or directory tools.

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    Key Features

    • Interactive Org Chart: Displays multi-level employee hierarchies with expandable levels and visual team structure indicators.
    • Search and Navigation: Enables finding employees by name and navigating directly to their position in the org chart from their profile page.
    • Profile Integration: Selecting an employee card opens their detailed profile, showing About, Work details, Personal details, and Team sections.
    • AI-Driven Interactions with Now Assist Chat: Employees can use natural language queries to discover colleague profiles, open org charts centered on specific individuals, and interact via a split view combining chat and the chart.
    • Admin Configuration: Administrators can configure eligible users and profile fields displayed on org chart cards and profile sections via Employee Center application settings. Employee Slate uses the same org chart configuration as Employee Center, requiring no separate setup.
    • Real-Time Updates: The org chart automatically reflects organizational changes, including new hires, role changes, and departures, with visual indicators for direct reports and temporary assignments.

    Practical Considerations

    During organizational restructures, the count of direct reports shown may temporarily mismatch actual numbers; running the org chart scheduled job resolves this issue. The integration with Employee Slate means that organizations already using Employee Center benefit from a consistent configuration and user experience.

    What This Enables for ServiceNow Customers

    With the Employee Org chart, ServiceNow customers can enhance organizational transparency and employee engagement by providing a centralized, easy-to-use tool for exploring company structure and colleague information. The AI-powered chat interactions simplify finding the right people and understanding team dynamics, thereby improving collaboration and operational efficiency across the enterprise.

    The organizational chart provides an interactive visualization of company structure, reporting relationships, and team hierarchies with search and navigation capabilities.

    Employee Slate brings org chart and employee profile functionality together in a single experience. Employees explore the organizational structure and view colleague information without switching between HR systems or directory tools.

    Figure 1. Org chart
    Employee org chart and team structure

    Org chart

    The org chart surfaces reporting structures and team hierarchies with rich contextual information available upfront. Employees navigate the org chart to understand how the organization is structured and to identify colleagues in specific roles or teams.

    With Now Assist Chat, the org chart adds the following AI-driven interactions:

    • Chat-driven profile discovery: Employees ask about any colleague using natural language, and the assistant returns an interactive profile card with key details.
    • Split view exploration: The org chart opens alongside the conversation panel in the interactive split view. Employees explore the hierarchy while asking questions about specific people or teams.

    Admin configuration

    Administrators configure org chart and profile content through two records in the Employee Center application:

    • Use the organization chart configuration to define eligible users and to select the fields that appear on org chart cards.
    • Use the overview UI configuration to select the fields that appear in the About, Work details, Personal details, and Team sections.

    Employee Slate uses the same org chart configuration as Employee Center. You don't need to set up the org chart separately when you deploy Employee Slate alongside an existing Employee Center instance.

    Note:
    The scheduled job fetches the count of direct reports. During an org restructure, the badge count and the actual number may not match. To resolve the count issue, run the org chart schedule job.

    What you can do with org chart

    The org chart provides the following capabilities:

    • Multi-level navigation: Displays the employee hierarchy one level at a time with a Show more option to expand additional levels.
    • Search functionality: Finds specific employees by name using the search field on the org chart page.
    • Profile information: Selecting an employee card opens the corresponding profile page.
    • Contextual positioning: Navigate to any employee position in the org chart from their profile page using the View Org Chart button.
    • Team structure indicators: Visual representation of reporting structures.

    AI chat interactions

    With Now Assist Chat, employees find and open profiles conversationally:

    • Ask about a colleague by name to open a people-finder response that links to the profile.
    • Ask to see the organization for a colleague to open the org chart centered on that person.
    • Use the context. When an employee is visible on the current page, asking about that employee updates the same view.

    The chart updates automatically to reflect organizational changes, new hires, role changes, and departures. Visual indicators show direct reports and temporary assignments.