Conversational authoring for announcements

  • Release version: Australia
  • Updated April 2, 2026
  • 1 minute to read

    • Use Now Assist Chat to create Employee Slate announcements through natural language prompts and AI-assisted content generation.

    Conversational authoring with Now Assist Chat streamlines the announcement creation process by using natural language prompts and AI-generated content. Content managers can create announcements by describing their intent to the AI assistant, which then generates draft content based on existing knowledge articles or catalog items.

    Integrated conversational authoring for announcements

    How conversational authoring works

    The conversational authoring process follows a structured flow that guides content managers from initial prompt to published announcement:

    • The content manager provides a natural language prompt to Now Assist Chat, including an article ID, link, or context from an open knowledge article or catalog item.
    • The AI assistant analyzes the referenced content and generates an announcement draft using text and images from the source material.
    • The assistant prompts the content manager for additional details such as target audience and scheduling preferences.
    • The content manager enters the authoring edit mode to review, adjust, and finalize the announcement before publishing.

    AI content generation

    When creating announcements from existing content, the AI assistant automatically extracts and adapts relevant information:

    • Headlines: Generated from the source article title or catalog item name
    • Body text: Summarized from the first paragraph or description of the source content
    • Images: Inherited from the source content when available
    • Links: Automatically configured to link to the source knowledge article or catalog item
    • User criteria: Inherited from the source content audience targeting
      Note:
      User criteria is only applicable to announcement flows targeting catalog/KBs.

    Human review and editing

    All AI-generated announcements are drafts that require human review before publishing. Content managers can modify any aspect of the generated content, including:

    • Headline and body text for tone and accuracy
    • Image selection and focal point positioning
    • Content priority and publishing schedule
    • Audience targeting and chat promotion settings

    This review process helps maintain content quality and alignment with organizational communication standards.

    Usage guidelines

    When using conversational authoring for announcements:

    • Provide clear, specific prompts that include the article ID or link to the source content
    • Review all generated content for accuracy, tone, and alignment with organizational policy
    • Verify that inherited user criteria and audience targeting meet your communication goals
    • Test image focal points across different display contexts before publishing
    • Consider staggering chat promotions to avoid overwhelming communication channels