Employee Slate announcement form

Field descriptions for creating and configuring Employee Slate announcements.

Announcement details

To create an announcement, see Create an announcement.

Table 1. Announcement form

Field	Description
Headline	Short title that appears in the Employee Comms widget and in any chat promotion.
Body copy	Supporting text displayed when an employee opens the announcement.
Image	Thumbnail image with an adjustable focal point. The focal point controls how the image renders correctly across widget aspect ratios.
Focal point	Positioning coordinates for the image focal point. You can set this by clicking and dragging within the image preview or entering precise coordinates.
Link	Link to a knowledge article, catalog item, or external URL. Links are managed through the ServiceNow reusable links table.
Link label	Label text for the link. This appears in accessibility contexts and promotional channels but not in the main widget display.
Link target	Specifies whether the link opens in the current tab or a new tab.
Content priority	Priority level that controls ordering in the widget carousel. Options include Critical, High, Medium, and Low. Priority combines with freshness to determine display order.
Start date	Start date for the announcement visibility.
Start time	Time to make the announcement visible on the start date.
End date	Date when the announcement stops being visible.
End time	Time when the announcement stops being visible on the end date.
Audience	Audience targeting for the announcement. When no audience is set, the user criteria on the linked knowledge article or catalog item apply.
Chat promotion	Selected to promote the announcement through configured chat channels such as Microsoft Teams. Note: For chat promotion, verify that the channel is integrated with Virtual Agent and channel notification is enabled.
Promotion title	Title text for chat promotion. This field appears only when chat promotion is selected.
Promotion body	Body text for chat promotion. This field appears only when chat promotion is selected.
Promotion schedule	Date and time when the chat promotion is sent. This can be independent of the publishing window.

Content priority levels

To create an announcement through chat, see Conversational authoring for announcements.

Table 2. Priority levels and behavior

Priority level	Behavior
Critical	Highest priority level. Critical announcements appear first in the carousel, but newer high-priority content can still appear ahead of older critical content.
High	High priority level. Balances with content freshness to determine position in the carousel.
Medium	Default priority level for announcements created from existing content.
Low	Lowest priority level. Low-priority announcements typically appear later in the carousel unless they are very recent.