Default configurations for team requests

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Predefined set of team request configurations are available to use after you have activated Manager Hub from ServiceNow Store.

    Table 1. OOB team requests configurations
    Request type Description
    cat_item Configuration to display items (of type hardware and software) that are requested by an employee.
    hr_service Configuration to display cases (except for employee relations cases) opened by an employee.

    For more details, navigate to All > Manager Hub > Administration > Team Requests Configurations.