Modify defer load instance option

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Deferred loading helps delay the loading of a resource or widget to improve the overall usability of the page.

    Before you begin

    Ensure you understand the deferred load behavior. For more information, see Create and edit a page using the Service Portal Designer and Configure widget loading order in Service Portal.

    Role required: admin.

    About this task

    The deferred load is available for the following widgets.
    • Content Experience
    • Quick Links
    • News Feed
    • Popular Topics
    • Relevant for you
    • App Launcher
    • My active Items

    Procedure

    1. Follow one of the steps:
      1. Navigate to All > Service Portal > Service Portal Configuration > Widget Editor.
      2. On the Employee Center home page, press and hold the control key, right-click the widget, and select Page in Designer.
      The following page appears.
      Figure 1. Defer load in Portal Designer
      Defer load page on widgets
    2. Click the Defer load icon.
    3. Fill in the following fields as explained in Configure widget loading order in Service Portal.
      Figure 2. Defer widget loading instance option
      instance option defer widget
    4. Click Save.

    Result

    Defer loading of the widget is enabled.