Exploring Employee Center

Employee Center portal is a unified portal that connects systems across an enterprise within one destination site to provide a centralized employee portal. It requires minimal configuration and offers a wide variety of features to extend portal functionality.

Employee Center overview

The Employee Center portal empowers organizations to streamline service delivery, enhance employee productivity, and provide seamless access to information and services.

Unified portal experience

Employee Center improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the Employee Center portal, access to information and services across all departments are made simple and can be accessed through any device.

Extensible service delivery platform

Organizations can easily scale from a single to a multi-department service delivery use case that includes best-in-class home page and specialized widgets designed for multi-department tasking.

Available to all customers

There is no additional licensing cost associated with the Employee Center. All customers can use the Employee Center portal to start their employee portal journey with ServiceNow®.

Employee Center workflow

The Employee Center enables organizations to assemble an employee portal tailored to their needs. The following illustration provides an overview The following illustration provides an overview of how users interact with Employee Center.

Figure 1. Employee Center workflow

1. System admin installs plugins and assigns roles.
2. Taxonomy admin configures the Unified taxonomy, dynamic topic pages, and quick links.
3. Employee Center admin configures Employee Center portal, widgets, and features including the action framework, employee profile, recommended for you, Guided Self-service, and cross-channel favorites.
4. Employees use the Employee Center to complete tasks and trainings, submit requests, read knowledge articles, and more.

Employee Center users

Table 1. Users

User	Description
Admin	Admin users configure and modify Employee Center features.
Taxonomy manager	Taxonomy managers create and modify the topics and connected content.
Manager	Managers monitor tasks status and approve requests.
Employee	Employees complete tasks, submit requests, and search for knowledge articles

For more information on Employee Center user roles, see Employee Center roles.

Employee Center for IT Service Management

Use Employee Center to streamline your IT ticket management and other service management tasks. Improve agent experience with higher case deflections enabled by customised, machine learning-driven recommendations and solutions for employees. For more information, see Employee Center for IT Service Management.

Employee Center benefits

Table 2. Employee Center benefits

Benefit	Feature
Access any of your single sign-on (SSO) and non-SSO web applications from the portal home page.	App Launcher
Book and manage appointments across multiple business units.	Appointment Booking
One-click access to frequently-used internal and external sites.	Cross-channel favorites
Access self-serve capabilities through guided experiences to improve productivity and efficiency.	Guided Self-Service in Employee Center

What to explore next

To learn more about configuring and using Employee Center, see:

• Configuring Employee Center
• Using Employee Center
• Employee Center reference