Add lists under the Universal Task list categories

Add lists under the newly created Universal Task list category in Service Operations Workspace so that agents can access these modules from the new workspace.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Definition > Tables > UX Lists > Show List.
   To access the list directly, you can use the navigation search bar and perform a search using the table name sys_ux_list.list.
2. Add records in the sys_ux_list table by selecting New.
3. On the form, fill in the fields.
   For more information, see UX List form.
4. Select Submit.

Result

The lists under the Universal Task list category are added.

• UX List Form SOW
  Learn about the fields of the UX List form. Use this form to create additional lists in the Lists menu of Service Operations Workspace.