Using enhanced synchronization

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Using Enhanced Synchronization

    The enhanced synchronization feature allows ServiceNow customers to synchronize workplace locations with Indoor Mapping data. This functionality provides a streamlined way to manage location data, ensuring that updates in either Indoor Mapping or Workplace Service Delivery (WSD) are reflected in both systems.

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    Key Features

    • Initial Setup: Before using enhanced sync, complete the initial manual synchronization and ensure the appropriate roles (snwsdindoormap.admin or snwsdcore.workplacemanager) are assigned.
    • One-to-One Relationship: Maintain a one-to-one relationship between Space Types and Place Types for effective bidirectional synchronization.
    • Data Updates: Changes in Workplace Core are synced with Indoor Mapping, including updates to campuses, buildings, floors, and spaces. Similarly, updates in Indoor Mapping are reflected in Workplace Core.
    • Place Properties Sync: Attributes such as square footage are synced based on predefined mapping configurations.
    • Sync Operations Management: Review and manage pending sync operations, sync activities, and error logs for efficient operation oversight.

    Key Outcomes

    By employing the enhanced synchronization feature, customers can expect:

    • Accurate and up-to-date mapping of workplace locations.
    • Streamlined management of location data across systems.
    • Improved tracking of changes and the ability to review sync activities and errors for better troubleshooting.

    Synchronize your workplace locations with your Indoor Mapping data by using the enhanced sync feature.

    To use the enhanced sync feature, you must have completed the initial manual sync to link Indoor Mapping and WSD. You must have the sn_wsd_indoor_map.admin role or the sn_wsd_core.workplace_manager role to access the relevant modules.

    Warning:
    Ensure that you have a one-to-one relationship between Space Types and Place Types for the bidirectional functionality to work.

    To use the enhanced sync feature, see the following steps.

    1. Configure the Enhanced Sync properties to define the behavior of the sync operations between Indoor Mapping and Workplace Service Delivery.

      For more information about the Enhanced Sync properties, see Enhanced Sync Properties.

    2. Update data in Workplace Core.

      Updates to the location hierarchy objects in Workplace Core are synced to the Indoor Mapping objects based on the sync properties. These objects include the names and titles of Campuses, Buildings, Floors, and Spaces.

      The Place Type attribute is also updated in Indoor Mapping when the Space Type value for a Workplace Space is updated. When a Space in Workplace Core is deleted or changed to retired status, the related Indoor Mapping place is deactivated.

    3. Update data in Indoor Mapping Indoor Mapping.

      Updates to the location hierarchy objects in Indoor Mapping are synced to Workplace Core based on the sync properties. These objects include field values like the name and title.

      The Place Types are synced from Indoor Mapping places to Workplace Core. Objects are created in Workplace Core when they’re created in Indoor Mapping. For example, if an update to a CAD file introduces three new Indoor Mapping places, the three places are created as Workplace Spaces based on the sync properties.

      Place Properties are synced to the mapped fields in Workplace Core as configured in the Indoor Place Properties Mapping. For example, square feet (SQ FT) or square meters (SQ M) calculated from the CAD surface area information. When a Place in Indoor Mapping is deleted or its deactivated, the related Workplace Space is Retired.

    4. Review pending sync operations to process or ignore the operations.

      For more information about Enhanced Sync operations, see Manage enhanced sync operations.

    5. Review the sync activities for information about the updates made to Indoor Mapping and Workplace Core as part of enhanced sync.

      You can view the sync activities by navigating to All > Workplace Core > Enhanced Sync > Enhanced Sync Activities.

      The Enhanced Sync Activities list contains information about sync operations like the timestamp, the impacted table, and the workplace location.

    6. Review the sync error logs for informational messages, warnings, or errors.

      You can view the sync error logs by navigating to All > Workplace Core > Enhanced Sync > Enhanced Sync Error Logs.