Properties installed with Workplace Concierge
Summarize
Summary of Properties Installed with Workplace Concierge
The Workplace Concierge system allows you to customize properties for enhanced workspace suggestions. These properties help improve the workspace reservation experience for employees using the Workplace Service Delivery for Mobile app by tailoring suggestions based on user preferences and previous reservations.
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Key Features
- Collaborators Filter: Enables adding collaborators for workplace employees, with a default value set to true.
- Overlapping Reservations: Allows for multiple desk reservations for a day from the Desk suggestions card, defaulting to false. If enabled, employees can see space suggestions after making a reservation.
- Past Reservation Consideration: Sets the number of past days to consider for workspace suggestions, with a maximum of 90 days.
- Space Type Suggestions: Configures which space types are suggested for reservation, based on the Workspace/Desk Reservable Module Configuration.
- Workplace Day Selection Limit: Defines the maximum number of days an employee can select for reservations, defaulting to 10 days. This feature enables bulk selections on the calendar.
Key Outcomes
By customizing these properties, ServiceNow customers can enhance the user experience for employees reserving workspaces, ensuring relevant suggestions and efficient reservation processes. This leads to improved workplace scheduling and better management of in-office presence through the Workplace Service Delivery for Mobile app.
Customize the system properties available with Workplace Concierge as required.
Configure Workplace Concierge properties for improved workspace suggestions. The preferred workplace suggestions are shown to an employee in the search results. Employees can select a suggested workspace while reserving a space using the Workplace Service Delivery for Mobile app. The workspace suggestions are also based on user workplace profile location preferences, employee presence configuration, user space table and space suggestions table configuration, and future and past reservations.
| Property | Description |
|---|---|
| Collaborators filter [sn_wsd_concierge.collaborators_filter] | Property to add a collaborator for a workplace employee. Apply condition filters as required to add workplace users as collaborators. Default value is set to true. |
| Allow user to have parallel reservation from desk suggestions card on workplace page [sn_wsd_concierge.allow_overlapping_reservations] | Property to allow a parallel or multiple desk reservations for a day from the Desk suggestions card in Workplace Service Delivery for Mobile. By default, this property is set to true. If it is set to false, employees cannot have multiple or parallel desk reservations for a day using the Desk Suggestions card. After reserving a space, they will not see the Space Suggestions for other workspaces. By default, allow_overlapping_reservations is set to false. If this property is not selected or is false, after making a reservation, Space Suggestions card is hidden. A message is displayed "Reservation created for your in-office day on <calendar date>, <calendar weekday>." Changing the reservation date shows Space suggestions facet. If this property is selected or true, Space Suggestions facet is visible. For more information, see Create a reservation for a day in Workplace. |
Specifies the number of past days to consider when generating reservation suggestions for the user [sn_wsd_concierge.suggestions_reservation_past_days_to_consider] |
Specifies the maximum number of past days the application considers when proposing a workspace to an employees. Max value is 90 days. Allowing users to have parallel reservations from the Space suggestions card can be
set to True or False (Check or Uncheck). For more information, see Configure a reservable module. |
List of space types that are used when suggesting available spaces to employees to reserve. [sn_wsd_concierge.suggestions_space_types] |
Space type record that is used while suggesting spaces to an employee for reservation. By default, Space type suggestion is fetched from the Workspace/Desk Reservable Module Configuration. The list of space types determines which spaces are suggested to employees for reservation. For example: 5f017383eb512010b89bfdfc9c5228c8. By default, the Desks Reservable Module and Workspace/Desk (space type) are shown. Employees can see suggestions for locations and workspaces included in the Desks Reservable Module Configuration on the Workplace page. For more information, see Workplace Service Delivery for Mobile. To include other Reservable Module Configuration, such as Rooms or Meeting rooms, add the Sys ID of the Rooms or Meeting rooms this property. This property can take comma separated values. For example: List of space types: 5f017383eb512010b89bfdfc9c5228c8,20713b83eb512010b89bfdfc9c522899 Set the Available-in Reservable Module Configuration property to Workplace experience in the Reservable module Configuration. Make sure All day is enabled at the Reservable module level. By default, this property is enabled for the Desks Reservable Module Configuration. For more information, see Configure a reservable module and Manage workplace schedule and in-office presence using Workplace Service Delivery for Mobile. |
| The maximum number of days an employee can select at once through the Workplace experience [sn_wsd_concierge.workplace_day_selection_limit] | Option to enter the maximum number of days an employee can select on the calendar component in the Workplace page. Default value is 10 days. Negative value (zero) is not supported. For more information, see Manage workplace schedule and in-office presence using Workplace Service Delivery for Mobile. When this property is set, the Select multiple days toggle button is available on the Workplace page. Employees can select multiple days on the calendar for making bulk reservations. For example, if this property is set to 5, employees can see 5 In-office days selected on the calendar. The employee can auto-select days or dates on the calendar until the maximum allowed selected days in this property. If there is no date selected, the system shall select the first allowed (possible) date and try to select all days until the maximum selection limit. When an employee removes a date from the calendar, the suggestion is removed from the Space Suggestions list view. |