Configure signal categories in Proactive Prompts

Create and configure categories to enable efficient search of prompts grouped under the same categories.

Before you begin

Role required: sn_pp.admin

About this task

Signal categories are the logical groups used to label and divide the signals. Categories also enable you to pull category-specific prompts on the prompt widget.

Procedure

1. Navigate to All > Proactive Prompts > Signal categories.
2. Select New.
3. On the form, fill in the fields:

   Table 1. Signal categories form

   Fields	Description
   Name	Name of the signal category.
   Description	A brief description of the signal category.
   Active	Option to activate the signal category record.

4. Select Submit.