Managing workplace locations

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Managing workplace locations

    The Workplace Space Management application enhances the space administration capabilities provided by Workplace Core by enabling more detailed configuration and management of workplace location records, including buildings, floors, areas, and spaces. It supports comprehensive space-related settings essential for planning, allocation, and utilization.

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    Key Features

    • Measurement Details: Define size and units for workplace locations. For buildings, floors, and areas, specify total and usable size to facilitate infrastructure planning and maintenance.
    • Allocation Management: Assign cost centers, departments, or workplace entities to locations to track and manage workplace activities. Supports pushing down allocations to child locations with configurable replacement options and progress tracking.
    • Space Usability: Mark space types as usable or not to control inclusion in reservation activities and usable size calculations.
    • Flexible vs. Permanent Spaces: Configure workspace/desk spaces as flexible (reservable) or permanent (non-reservable) to control availability on the Reservation portal.
    • Anomaly Detection: Identify and view anomalies caused by mismatches in cost center, department, or assignment type between users and workplace locations.
    • Hierarchical Location Management: Add and manage campuses, buildings, floors, areas, rooms, and spaces with detailed attributes such as region, site, time zone, size, and assignments.
    • Status Management: Set workplace location status (Active, Future, Temporary, Retired) to control availability for workplace activities.
    • BOMA Classification: Define and map BOMA types to classify spaces according to BOMA standards.
    • Space Recommender Rules: Create rules to support space assistance requests, enabling users to receive optimized space allocation recommendations via the Workplace Service Portal.
    • View and KPI Configuration: Configure filters for scenario planning views and create KPIs to aggregate space data for planning insights.
    • Allocation Change Tracking: Review changes in space allocation types to effectively plan workplace scenarios.

    Practical Benefits for ServiceNow Customers

    By using Workplace Space Management, customers can precisely define and manage workplace locations, align space allocations with organizational structures, and optimize space utilization through flexible or permanent designations. The application supports informed decision-making with measurement details, anomaly detection, and KPI tracking. It improves reservation management by enabling usability settings and space recommender rules, streamlining workplace service delivery and enhancing employee experience. Additionally, detailed hierarchical location records and status controls ensure accurate workplace data governance and operational efficiency.

    Apart from the space administration features provided by Workplace Core, the Workplace Space Management application enables you to configure exclusive space-related settings.

    To create workplace location records for buildings, floors, areas, and spaces you can use Workplace Core or Workplace Space Management. To add a workplace records using Workplace Core, see Create records for your workplace data.

    Workplace Space Management provides more options for workplace-related functionality to the workplace location records. You can use the Workplace Space Management application to view the workplace location forms in the Space Management view.

    The following features are available in the Space Management view on the workplace location form:
    Measurement details
    Specify the measurement details of the workplace location such as the location size and the unit of measurement. For buildings, floors, and areas, you can also specify the total size and the usable size to plan infrastructure and other maintenance activities. For more information, see Compute CAD file properties to extract space or room surface area.
    Allocation
    Allocate or assign a cost center, department, or a workplace entity to workplace locations to track locations and perform workplace-related activities.
    Push down the allocation to child locations
    Automatically assign the allocation type of the parent location to the child locations. Specify how you want to implement the push down functionality in the Push down field. You can track the progress of the push down process in the Push down state field.
    The push down functionality depends on the following conditions:
    • If the child location has an existing allocation, the child location's allocation is either replaced or not replaced based on the Push down option specified in the parent location.
    • The accessibility of the spaces assigned with an allocation depends on whether the user workplace profile configuration and the Space type configuration match. For more information, see Allocation - types, setting, and impact.
    Space usability
    Specify whether a space type is usable. If a space type is usable, the spaces assigned to that space type are included in reservation-related activities and the usable size calculation of the parent location. If a space type isn’t set as usable, then the spaces assigned to that type aren’t included in reservation-related activities or the usable size calculation of the parent location.
    Flexible or permanent spaces
    Configure a space as a flexible or a permanent space. This feature is applicable only to spaces of the space type Workspace/desk. If you configure a space as flexible, then the space is available for reservation on the Reservation portal. If you configure a space as permanent, then the spaces ares not available for reservation on the Reservation portal.
    View anomalies caused in a workplace profile
    You can view the reason for anomalies in a workplace profile. Anomalies in workplace profiles are caused by a mismatch in the cost center, department, or assignment type between the user and the workplace location. For more information, see Workplace location assignment anomaly types.