Workplace Service Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Workplace Service Portal is a self-service portal for employees, delivering workplace services from a central location. Employees can make reservations, view knowledge base articles, submit and review requests, and get help using virtual agent chat support.

    Note:
    In Workplace Core [sn_wsd_core] version 2.19.0 and above, the navigation path for Workplace Services Portal is not available in the Application context menu search All > Workplace Core. You can access Workplace Service from the Employee Center portal home page. For more information, Workplace services on the Employee Center portal.

    In Workplace Core version 2.18.1 and later, the navigation path is available in the application context menu search and you can access the Workplace services portal from All > Self-Service > Employee Center > Workplace Services.

    From the Workplace Service Portal, you can do the following:
    • Open the Reservation portal and make reservations for meeting rooms, desks, or any other reservable workplace items.
    • You can also make a reservation for a time slot directly using the Reservation widget on the home page.
    • Register visitors in advance and customize their visit. You can register a guest or an off-site colleague for either a short duration or a complete day.
    • View and search through top-rated knowledge base articles to find information. As you type, the search field displays suggestions based on keywords.
    • View your requests and approvals (if you are an approver).
    • View the location directory of your organization. Search for a co-worker, a space or any workplace location on the world map.
      Note:
      To view the maps in the Location directory and within Workplace Reservation Management, use Mappedin and Indoor Mapping. For more information on how to use floor maps, refer to Workplace Space Mapping.
    • Submit requests for general inquiry, registering visitors, shift-based reservations, and other requests.
    • Chat with a virtual agent to submit requests and view submitted requests.
    • Raise a general help request by selecting from a list of service catalog items.
    • Raise a move request to move from one location to another.
    • Request new furniture.