Activate Workforce Optimization for HR

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Workforce Optimization for HR solution is highly modular, offering a wide range of capabilities such as Scheduling, Coaching, and Teams applications in Manager Workspace. Configurable Workspace (sn_hr_wfo_workspa) plugin activates all other dependent plugins to enable users to access Scheduling, Coaching, and Teams applications in Workforce Optimization for HR.

    Before you begin

    Role required: sn_hr_wfo.admin

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.
      You can search for the plugin by its nae or ID/ If you cannot find a plugin, you might have to request it from ServiceNow personnel.
    3. Select Install, and then in the Activate Plugin dialog box, select Activate.
      Note:
      When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>