Space Optimization

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Space Optimization

    The Space Optimization module in Workplace Central enables space planners to efficiently monitor and manage workplace scenarios and related information from a centralized interface. It supports comprehensive space planning and allocation tasks across buildings and floors, facilitating collaboration and informed decision-making.

    Show full answer Show less

    Key Features

    • View and manage all workplace scenarios, including active, draft, published, and owned scenarios.
    • Handle space assistance requests by monitoring their count and status and taking necessary actions.
    • Create, edit, and publish scenarios for single or multiple buildings, utilizing stack plans and floor map views.
    • Review scenarios in read-only mode and provide feedback to stakeholders.
    • Access building stack plans organization-wide, and initiate scenario creation directly from building details.
    • Perform map-based space administration using Workplace Indoor Mapping, including viewing and modifying space allocations on floor maps.
    • Manage user assignments to spaces, including adding, removing, or changing assignments between flexible and permanent types.
    • Modify allocations individually or in bulk to update department or cost center assignments.
    • Monitor Space Optimization metrics through the Workplace Analytics dashboard and view occupancy data via the Occupancy Dashboard, requiring the Workplace Connectors application.

    Installation and Access

    • Requires installation of the following plugins: Workplace Central, Workplace Space Management, Workplace Case Management, and Workplace Indoor Mapping.
    • Accessible via Employee Center through Workspaces > Workplace Central > Space Optimization, or via All > Workplace Central > Workplace Central > Space Optimization.
    • Users can view scenarios they created directly from the All menu.

    Practical Benefits for ServiceNow Customers

    By leveraging Space Optimization, ServiceNow customers can streamline workplace space planning, improve collaboration with stakeholders, and maintain accurate space and occupancy data. This centralized management reduces complexity in handling multiple scenarios and space requests, supports data-driven decisions with analytics, and enhances workplace utilization efficiency.

    As a space planner, you can use the Workplace Central to monitor all your scenarios and workplace-related information from a single page called Space Optimization.

    Benefits of Space Optimization

    As a space planner, you can do the following using the Space Optimization module:
    • View the active number of all the scenarios created in your organization, the ones that were created by you, published scenarios and draft scenarios.
    • View and work on space assistance requests raised in the organization.
    • Monitor the total number of space assistance requests raised and view their current status at any time.
    • Create a scenario for a building or multiple buildings.
    • Open a scenario owned by you and make changes using the stack plan.
    • View a scenario and see the space allocations in a stack plan or floor map view. You can review a scenario in a read-only mode and share your feedback on space allocations with the scenario owner or other stake holders.
    • Create a single scenario or multiple scenarios. You can work on multiple scenarios at a time, and publish them so that your colleagues or stake holders can review. After finalizing, you can deploy the best one.
    • View all buildings stack plans of your organization. You can also create a scenario directly from the building details page.
    • Perform map-based administration with Workplace Indoor Mapping maps. View space allocations and assignments on a floor map. Change allocations on the map directly.
    • View users assigned to a space, assign a user to a space or remove an assigned user.
    • Change a space assignment from flexible to permanent or vice versa.
    • Add, change, or remove a single allocation or multiple allocations at a time if you want to change their existing department or cost center.

    For more information about the Space Optimization homepage key features, refer to Space Optimization - Key features and actions.

    Installing and accessing Space Optimization

    You must install the following plugins to use the Space Optimization module:
    • Workplace Central
    • Workplace Space Management
    • Workplace Case Management
    • Workplace Indoor Mapping
    To open the Space Optimization module, follow any of the following steps on Employee Center:
    • Navigate to Workspaces > Workplace Central > Space Optimization.
    • Navigate to All > Workplace Central > Workplace Central > Space Optimization

    You can also view the scenarios created by you from All

    View Space Optimization metrics

    You can view Space Optimization metrics in the Workplace Analytics dashboard. For more information, see View Space Optimization metrics.

    View Space Occupancy metrics

    Ensure that you have installed the Workplace Connectors application. For more information Occupancy Dashboard metrics, see View Occupancy Dashboard.