| Kundendaten |
sn_customerservice.CUST_Data_Resp_granular |
- Account [customer_account]
- Account-Teammitglied [sn_customerservice_Team_member]
- Account-Adresse [Account_address_Relationship]
- Account-Zugriff [sn_csm_Account_Access]
- Account-Beziehung [Account_Relationship]
- Kontaktbeziehung [sn_customerservice_contact_Relationship]
- Kontakt [customer_contact]
- Verbraucher [csm_consumer]
- Account-Verbraucher [sn_acct_Consumer_Account_Consumer]
- Standort des Verbraucherprofils [sn_csm_Consumer_Profile_location]
- Eskalation [sn_customerservice_Eskalation]
- Standort [cmn_location]
|
| Fallmanagement |
sn_customerservice.case_mgmt_resp_granular |
- Fall [sn_customerservice_case]
- Aufgabe [sn_customerservice_Task ]
- Aufgaben-SLA [Task_sla ]
- Eskalation [sn_customerservice_Eskalation]
- Arbeitsauftrag [wm_order]
|
| Installationsbasisverwaltung |
sn_install_Base.Resp_granular |
- Installiertes Produkt [sn_install_Base_m2m_installed_Product]
- Betroffene Installationsbasis [sn_install_Base_m2m_affected_install_Base]
- Installationsbasiselement [sn_install_Base_item]
- Abgedecktes verkauftes Produkt [sn_install_Base_m2m_Contract_sold_Product]
- Verkauftes Produkt [sn_install_Base_sold_Product]
- Installationsbasis – zugehörige Partei [sn_install_Base_related_Party]
- Zugehörige Partei des verkauften Produkts [sn_install_Base_sold_Product_related_Party]
- Asset-Kontakt [sn_customerservice_m2m_Asset_contact]
- Asset [alm_asset]
|
| Verträge und Berechtigungen |
sn_customerservice.Contract_entitlement_Resp_granular |
- Vertrag [ast_contract]
- Berechtigung [Service_entitlement]
|