Scenario Planning

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Scenario Planning

    Scenario Planning in the Space optimization module of Workplace Central enables ServiceNow customers to efficiently manage and optimize workplace space allocations. It allows space planners to create, visualize, and adjust multiple space allocation scenarios using stack plans and floor maps. This feature supports collaboration by allowing sharing and approval of scenarios before deployment, ensuring the best space allocation plan is finalized and implemented.

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    Key Features

    • Scenario Creation: Create copies of buildings with complete space allocation plans displayed on stack plans, showing floor-by-floor allocations with color-coded visual bars representing spaces and departments.
    • Multiple Scenarios and Comparison: Work on multiple scenarios simultaneously, compare them with stakeholders, and share by changing scenario ownership.
    • Scenario Approval and Deployment: Publish scenarios for stakeholder review, send for approval using a default approval workflow, track approval status, and deploy approved plans directly. Rejected scenarios can be revised and resubmitted.
    • Space Allocation Adjustments: Reassign spaces by department or cost center, move departments between floors, add or remove spaces, and view unallocated spaces for better planning.
    • User and Space Assignment Management: Add or remove users from spaces, mark spaces as permanent or flexible, and vacate entire floors by reallocating spaces easily using the stack plan interface.
    • Floor Map Integration: Utilize the Workplace Indoor Mapping floor map for direct visual allocation, assignment management, and space reservation, requiring installation of the Indoor Mapping plugin.
    • Plugin Requirements: Installation of Workplace Central, Workplace Space Management, Workplace Move Management, and Workplace Indoor Mapping plugins from the ServiceNow Store is required to enable full scenario planning capabilities.

    Practical Benefits for ServiceNow Customers

    This feature empowers organizations to optimize workplace space effectively through planning and collaboration. It reduces inefficiencies by allowing multiple planning iterations, stakeholder engagement, and seamless deployment of approved plans. Users can visualize space utilization clearly, make informed decisions on space assignments, and adapt plans dynamically to changing organizational needs.

    Manage space allocations in your workplace in the most efficient way using the Space optimization scenario planning feature. Adjust your existing space allocations, floor arrangements, and employee seating plan by creating a scenario and deploying it.

    Overview of Scenario Planning

    The Workplace Central is like a central homepage where you can monitor all your workplace-related tasks. The Workplace Central provides you the Space optimization module that enables you to create scenarios using a stack plan and view the plan on the floor map. Using the Space optimization module, as a space planner you can perform several actions related to scenarios such as creating a scenario, monitoring the number of scenarios created and more. For more information about the Space optimization module, refer to Space Optimization.

    Space Optimization enables you to perform scenario planning using a stack plan and a floor map. Scenario planning enables you to create multiple versions of a building with different space allocations until you finalize the best plan. You can share a scenario between multiple stake holders and deploy the best plan to the production.

    Working with Scenario planning

    To create a scenario using the space optimization feature, you must install the latest version of the following plugins:
    • Workplace Central
    • Workplace Space Management
    • Workplace Move Management
    • Workplace Indoor Mapping

    Install the plugins from the from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. .

    Using the Space optimization module you can create scenarios for a single building or multiple buildings. You can perform the following actions while working with a scenario:
    • A scenario creates a copy of a building with its entire space allocation plan and displays in on a stack plan, according to floors. A stack plan enables you to view all the allocations made on different floors of a building with clear divisions and colors.
    • Using the stack plan, visualize spaces and departments as bars and move them to different floors as required. The bars are color-coded and depending on the allocation, the numbers are displayed. You can view unallocated spaces on a floor. You can categorize the spaces based on their department or cost center. You can switch views depending on how you want to view the spaces.
    • You can also create a copy of an existing scenario. You can create multiple scenarios of a building and compare the best plan with your stake holders. You can share these scenarios with other colleagues or stake holders by changing the ownership of the scenario and deploying it after finalizing one.
    • Create a single scenario or multiple scenarios. You can work on multiple scenarios at a time, publish them so that your stake holders can review.
    • Send a scenario for approval after you publish it. The application provides a default approval definition which is used to process approvals.
    • You can view your approver and approval-related details in an Approver tab.
    • You can deploy an approved scenario directly. In case the scenario is rejected, you can view the details of rejected and implement changes. You can send a scenario for approval multiple times till it is approved.
    • Change space assignments on a floor, move a department or cost center from one floor to another, add or remove spaces, view the number of unallocated spaces, and more.
    • Change the user assignment of a space, such add or remove a user.
    • Vacate a floor easily by moving all the allocations to another floor with simple bar movement on the stack plan.
    • Assign a space as permanent or flexible or remove the setting.
    • You can also directly move spaces on a floor using the Floor map view. The Workplace Indoor Mapping floor map enables you to make allocations, assignment type, and user assignment-related actions.
      Note:
      Ensure that you have installed Indoor Mapping to visualize and reserve spaces using floor maps.