Use Guided Self-Service

Use the Guided Self-Service experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​

With an in-context visual way to navigate the complex work scenarios, you can enhance productivity, engagement, and contribute to the overall organizational efficiency.

• Self-serve with easy access to information, processes, and resolutions for day-to-day work.
• Discover and use the available GSS process from the search.
• Navigate to the right article or catalog form through a visual QnA experience.
• Access information, services, and technology intuitively​.

As an employee, you can select options, view or modify the choices, restart activities, and start entire playbook all over again. Here is the intuitive step-by-step flow for the use cases.

• Start afresh with context when you return to a partially completed GSS flow.
• Ensure you complete the entire GSS flow in one-go.
• Go back, resume, view, and revise your selections.
• Access a catalog or a KB article based on your permissions.

Note:

Your incomplete selections are cancelled daily by a schedule job.

Here is the intuitive step-by-step flow for the use cases.

Figure 1. Guided Self-Service: Know your benefits flow

Figure 2. Guided Self-Service Start over

For more information, see Guided Self-Service in Employee Center.

Related concepts

• Use the Employee Center topic pages
• Topic managers and contributors for topic page management
• Use the My To-dos page
• Use approval experience
• Task filters on My tasks
• View the Recommended for you content
• View employee profile
• Use Personalized Answers
• Employee Profile org chart widget
• RTL support for Employee Center
• Access applications from App Launcher

Related tasks

• Manage approvals from Microsoft Teams
• Manage approvals from a Microsoft Outlook email
• Use Employee Center from Zoom
• Manage favorites