Use the My tasks section to track and fulfill the requests from the portal and Now Mobile.
As an approver, view all your approvals with the in-context details such as common info, primary info, tabs, and the associated action groups.Figure 1. Approval hub
You can perform the following actions from the portal and Now Mobile.
View the assigned open tasks and requests on the My tasks section.
View and track the approval requests from external business applications such as SAP Concur and Workday right from your ServiceNow instance.
Understand the in-context details such as expense amount, requested for, attachments, state, and last comment for processing the approvals.
Click URLs and navigate to external sources for additional context and information.
For Workday, attachments support a max limit of 12 MB. Ensure the attachment size is below 12 MB.
Apply filters, select multiple line items, and perform actions such as approve all or reject all.
Navigate to the external sources such as Workday and SAP Concur to view the full report.
Perform quick actions such as approve, send back, or view details.
When you enable e-signatures for approvals, the approver must enter the correct credentials to change the approval state. Only when the credentials pass, the approval status changes.