Alle ServiceNow-Rollen

Verwenden Sie diese filterbare Tabelle, um eine vollständige Liste der in ServiceNow-Instanzen verwendeten Rollen zu überprüfen. Die Tabelle enthält wichtige Details für alle Basissystemrollen sowie alle Rollen, die von installierten Plugins hinzugefügt werden.

Tabelle : 1. Produkt

Produkt	Rollen
AWA	AWA-Manager [Awa_Manager] AWA-Integrationsanwender [Awa_Integration_user] AWA-Agent [Awa_Agent] AWA-Administrator [Awa_admin]
Kundenservice-Management	Servicemanagement-Partner [sn_esm_Partner] Kunde [sn_customerservice.Customer] Verbraucherservice-Mitarbeiter [sn_customerservice.consumer_agent] Service-Management-Anwenderadministrator [sn_esm_user_admin] Kundenservicemanager [sn_customerservice_manager] Servicemanagement-Administrator [sn_esm_admin] Verbraucher [sn_customerservice.Consumersn_customerservice.Consumer] Servicemanagement-Anwender [sn_esm_user] Kundenservice-Mitarbeiter [sn_customerservice_agent] Partneradministrator [sn_customerservice.partner_admin] Service-Management-Partneradministrator [sn_esm_Partner_admin] Rolle für REST-APIs im Zusammenhang mit CSM-Webservices [csm_WS_Integration] Partner [sn_customerservice.Partner] Kundenfallmanager [sn_customerservice.Customer_Case_Manager] NoRoleName [No_role_Name] Servicemanagement-Agent [sn_esm_Agent] Kundenadministrator [sn_customerservice.Customer_admin]
Document Intelligence	DocIntel-Administrator [sn_docintel.admin] DocIntel-Extraktions-Agent [sn_docintel.Extraktion_Agent] DocIntel-Viewer [sn_docintel.Viewer] DocIntel-Manager [sn_docintel.Manager] DocIntel-Creation-Agent [sn_docintel.creation_Agent]
Dokumentenservices	Administrator [Platform_document_Management_admin]
Hermes Messaging-Service	Administrator [hermes_admin] Kafka-Namespace-Administrator [kafka_Namespace_admin] Kafka-Administrator [kafka_admin]
IDR	Administrator [idr_admin] Rest [idr_Rest] Lesen [idr_read]
Wissensmanagement	KCS-Beitragender [kcs_Contributor] Wissensadministrator [Knowledge_admin] Wissensmanager [Knowledge_Manager] KCS-Herausgeber [kcs_Publisher] KCS-Kandidat [kcs_Candidate] Wissensdomänenexperte [Knowledge_Domain_Expert] Wissensgruppenmitglied [Knowledge_Group_member] Wissensgruppenmanager [Knowledge_Group_Manager] Administrator [admin] Wissen [wissen]
MetricBase	Administrator [clotho_admin] REST-PUT [clotho_Rest_PUT] REST akkumulieren [clotho_Rest_accumulate] Plus-Autor [mbplus_Writer] Plus-Leser [mbplus_Reader]
Predictive Intelligence	ML-Bezeichner [ml_labeler] ML-Berichtsanwender [ml_Report_user] ML-Administrator [ml_admin]
Reporting	Gruppenberichtanwender [Report_Group] Berichtsplaner [Report_Scheduler] Berichtsbeschreibungsadministrator [Report_description_admin] Berichtsadministrator [Report_admin] Globaler Berichtsanwender [Report_global] Berichtsanwender [Report_user]
Servicekatalog	Administrator [admin] Katalog-Generator-Editor [catalog_Builder_Editor] Katalogeditor [catalog_editor] Katalogmanager [catalog_manager] Katalogadministrator [catalog_admin]
Serviceportal	Administrator [sp_admin] Ankündigungsadministrator [announcement_admin] Portal-Analytics-Administrator [Portal_Analytics_admin] Portal-Analytics-Betrachter [Portal_Analytics_Viewer]
Task Intelligence	Task Intelligence-Administrator [tia_admin] Task Intelligence-Anwender [tia_user] Task Intelligence-Analyst [tia_Analyst]
Virtual Agent	[Now.Assist.Creator] Chat-Analytics-Administrator [Chat_Analytics_admin] UI Builder-Administrator [ui_Builder_admin] Virtual Agent-Administrator [Virtual_Agent_admin] Chat-Analytics-Betrachter [Chat_Analytics_Viewer] UI Builder-Administrator [ui_Builder_admin] Virtual Agent-Administrator [Virtual_Agent_admin] Chat-Analytics-Administrator [Chat_Analytics_admin] Chat-Analytics-Betrachter [Chat_Analytics_Viewer] Administrator für automatische Problemlösung [iar_admin] Designer für automatisiertes Testframework [atf_Test_Designer] Administrator [nlu_admin] administrator [Virtual_Agent_admin] [Action_Designer] Installationsadministrator für externe Anwendung [external_App_install_admin] Selfservice-Manager [sn_ssa_core.self_service_manager] Lokalisierungseditor [Localization_Editor] Lokalisierungserfüller [Localization_Fulfiller] Image-Administrator [image_admin] Anwender der automatisierten Customer Experience (ACE) [sn_ace.ace_user] Administrator für Aktivitätsabonnements [actsub_admin] Administrator für geführtes Setup für Konversationsschnittstellen [sn_ci_gs_content.ci_Guided_Setup_admin] Virtual Agent-Branding [va_Branding] Lokalisierungsanforderer [Localization_requestor] Virtual Agent-Branding [va_Branding] Anwendungsadministrator durchsuchen [search_Application_admin] Chat-Analytics-Administrator [Chat_Analytics_admin] Administrator [evam_admin] Administrator [evam_admin] Lokalisierungsanforderer [Localization_requestor] Administrator für Aktivitätsabonnements [actsub_admin] [Action_Designer] Administrator der Chat-Umfrage [Chat_Survey_admin] Flow Designer [Flow_Designer]