Install Safe Workplace for mobile

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read
  • Install the Now® Mobile app and Safe Workplace for mobile app.

    Before you begin

    The Safe Workplace for mobile app (sn_imt_mobile) is dependent on the com.sn_imt_quarantine plugin.

    The Safe Workplace for mobile app also has an optional dependency on other Safe Workplace applications. If you have any of these plugins installed, the corresponding applications will appear in your Safe Workplace for mobile app:
    • sn_imt_checkin
    • sn_imt_core
    • sn_imt_monitoring
    • sn_imt_ppe
    • sn_imt_tracing
    • sn_imt_travel
    • sn_imt_health_testing

    Role required: admin

    Table 1. Installation instructions for self-hosted and federal environments
    Type Instructions

    Commercial on-premise

    Visit the ServiceNow® Store to download and install the application.

    Federal hosted

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

    Federal on-premise

    If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

    On-premise

    See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

    Procedure

    1. On your mobile device, download the Now Mobile app for Apple iOS or Google Android from the Apple App Store or the Google Play store.
    2. In your instance, navigate to System Applications > All Available Applications > All.
    3. Search for Safe Workplace for mobile.
    4. Click Install.
    5. In the Application installation dialog box, click Install.
    6. When the installation is complete, click Close.
    7. Optional: Control access to the application by creating a group and assigning roles to the group or individual users.

      For more information, see Roles.