Synchronization Health Dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Synchronization Health Dashboard

    The Synchronization Health Dashboard in ServiceNow Zurich release enables system administrators and Workplace Calendar Synchronization admins to monitor the real-time status of reservation synchronization. It provides visibility into events and calendar items created, processed, and any errors encountered. This dashboard supports effective management of reservation data synchronization to ensure smooth calendar operations.

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    Note that the Workplace Calendar Synchronization dashboard has been migrated to Workplace Central. New Workplace Service Delivery customers should use the migrated dashboards, while existing customers have temporary access to the old dashboards, which will be deprecated soon.

    Access and Roles

    • Access: Navigate to All > Workplace Central > Workplace Dashboards to open the Synchronization Health Dashboard.
    • Required Role: snwsdrsvsync.admin - allows viewing connection configurations, calendar providers, and managing Reservable Sync Configurations.
    • Intended Users: System administrators and synchronization admins responsible for overseeing event and calendar item synchronization status.

    Key Features

    • Real-time Metrics: Displays total events and calendar items created on the current day using single score visualizations.
    • Breakdown Visualizations: Pie charts show the distribution of calendar items by type and errors by category over the last 30 days.
    • Time Series Analysis: Step time series charts track calendar items and events processed over the past 7 and 30 days, including error trends.
    • Error Tracking: Identifies events yet to be processed, events with errors in the last 24 hours, and detailed lists of error states over 30 days.

    Benefits and Practical Use

    • Enables proactive monitoring of synchronization health for reservations and calendar items, ensuring data integrity and timely updates.
    • Helps administrators quickly identify and troubleshoot synchronization errors, improving calendar reliability.
    • Supports data-driven decision-making by providing historical trends and detailed error breakdowns.
    • Facilitates management of synchronization configurations and calendar providers to optimize calendar integration.

    Use this dashboard to track the reservation synchronization. Monitor number of events and calendar items created in the application and other details related to them.

    Note:
    The Workplace Calendar Synchronization dashboard is migrated to Workplace Central. You can start using the migrated dashboards from Workplace Central. The out-of-the-box dashboards are also migrated to Workplace Central. Old dashboards are not supported for new Workplace Service Delivery customers. For existing customers, old dashboards are currently available but will be deprecated soon.

    For more information about the migrated dashboard, see Reservation Management dashboard.

    Figure 1. Synchronization health dashboard
    Synchronization health dashboard

    To access the Synchronization health dashboard, navigate to All > Workplace Central > Workplace Dashboards .

    End user and roles

    Table 1. End user goal and role
    End user and goal Required role Benefits
    System administrator and Workplace Calendar Synchronization admin: Needs visibility into the real-time status of the events and calendar items created in the application. sn_wsd_rsvsync.admin
    • View Connection configuration.
    • View Calendar providers.
    • Create, manage, and edit a Reservable Sync Configuration.

    Data visualizations

    Table 2. Data visualization types
    Title Type Description
    Total events today Single score Single-score icon Number of events created on the current day.
    Calendar items generated today Single score Single-score icon Number of calendar items generated in the current day.
    Breakdown calendar items by type Pie breakdown pie breakdown icon Breakdown of the calendar items based on their type
    Calendar items generated over last 7 days Step time seriesstep time series icon Number of calendar items generated in the last 7 days.
    Events processed over last 7 days Step time seriesstep time series icon Number of events processed in the last 7 days.
    Events that are yet to be processed Single score Single-score icon Number of events that are yet to be processed.
    Events in error in last 24 hours Single score Single-score icon Number of events generated with errors in the last 24 hours.
    Breakdown events in error over the last 30 days Pie breakdown pie breakdown icon Breakdown of events generated with errors over the last 30 days.
    Events in error, unable to be processed by provider over last 30 days Step time seriesstep time series icon Number of events generated with errors that could not be processed by provider over the last 30 days.
    Events in error not sent to provider over last 30 days Step time seriesstep time series icon Number of events generated with errors that were not sent to the provider over the last 30 days.
    List of all events in error state over last 30 days List List of all the events that have been in the error state over the last 30 days.