Explore Workplace Core

The ServiceNow® Workplace Core application enables you to create well-maintained and well-managed processes for employees in the workplace. You can manage various units of your workplace such as workplace locations, maintenance, space administrations, reservations, requests, visitors, moves and more. The Workplace Core is the core application of the Workplace Service Delivery suite.

Space administration

Your organization's workplace administrators can add details for all workplace locations, such as:

• Areas such as employee workstations, conference rooms, and cafeterias
• Office buildings and campuses
• Regions of all locations

As a workplace manager, you can upload floor plans of your organization so employees can more easily view and select available spaces when they request workplace reservations.

Avoid large gatherings or long queues for locations at your workplace such as the cafeteria, gym, and entry and exit gates by defining arrival intervals and having employees schedule their arrivals.

Shift management

Workplace managers can create shifts for employees and schedule them for specific times and days. They can use this data to start planning for the occupancy levels of your workplaces by allocating employees and available workplaces to specific shifts.

For example, workplace managers can create a morning shift schedule with work hours of 08:00 to 13:00. They can then assign available workplaces to this shift based on organizational guidelines. These assigned workplaces can then be reserved for employees operating from the office during this shift.

Shift owners can review and modify the details of the shifts that they own. They can also view workplace reservations and requests made for the shifts they own.

Workplace reservations

Using the information about available employees and workplaces, workplace managers can reserve areas and workplaces for employees. Workplace managers can also generate reservations for multiple employees at once. Both the employee and the workplace manager are notified of reservations through email.

Employees can request workplace reservations when they want to return to the office. Using interactive floor plans, they can choose to reserve workplaces for a specified date range, a single day, or a few hours. Depending on your organizational guidelines, reservation requests might require an approval for confirmation.

If the workplace profiles of all employees are set up, the application automatically assigns available workplaces for employees using the data stored in Workplace profile table.

The Workplace Service Delivery provides more advanced workplace reservation options in the Workplace Reservation Management. For more information, see Workplace Reservation Management.

Workplace tasks

Workplace managers can monitor maintenance activities that are scheduled in the workplace for each shift. They can also schedule planned or on-demand maintenance tasks, and generate reports to track the progress of these activities.

Workplace Dashboard

Using data visualizations, you can evaluate the availability of workplaces and occupancy levels of your office locations, and monitor the progress of workplace tasks on the workplace dashboard.

Workplace Case Management

As a workplace manager, you can enable employees to raise workplace-related requests. The Workplace Case Management application enables you to configure services using which employees case can raise their requests.

As a case manager, you can manage the requests raised by the employees in the form of workplace cases. You can create task, sub-tasks as per requirement and perform various other actions. For more information, refer to Workplace Case Management.

Visitor management

Manage visitors expected at the workplace. Register visitors and manage their visit such as getting a visitor agreement, printing their visitor badge, and more. For more information, refer to Workplace Visitor Management.

Manage workplace moves

As a workplace manager, the application enables you to manage the move requests raised by employees. You can track the expected start and due date by when a move must be fulfilled. You can perform various other actions. For more information, refer to Workplace Move Management.

Workplace Central

As a workplace manager, save your time by focusing on all your main workplace activities in a single workspace, that is, Workplace Central. The workplace central is a workspace available on the Employee Center. It is a one-stop workspace from where you can check all the dashboards, perform space allocation activities, manage move requests, manage reservations and more. For more information, refer to Workplace Central.

Note:

In Workplace Core [sn_wsd_core] version 2.19.0 and above, the navigation path for Workplace Services Portal is not available in the application context search menu AllWorkplace Core. You can access the Workplace Service from the Employee Center portal home page. Select Workplace Service, Site safety. For more information, see Workplace services on the Employee Center portal.

Workplace Core customers using Workplace Core version 2.18.1 and later can access Workplace services portal from All > Workplace Core > Workplace service portal > Workplace Service Portal Home.

Use with other Workplace Service Delivery applications

Workplace Core is the core application of the ServiceNow® Workplace Service Delivery. Use it along with other applications that are part of the suite. For information about other applications available in the suite, see Workplace Service Delivery applications

All Safe Workplace suite applications are available in the ServiceNow Store.

• Workplace Service Portal
  The Workplace Service Portal is a self-service portal for employees, delivering workplace services from a central location. Employees can make reservations, view knowledge base articles, submit and review requests, and get help using virtual agent chat support.
• Workplace services on the Employee Center portal
  Avail workplace-related services using the Employee Center portal. The Employee Center portal is a unified portal that brings all the employee-related services at one place.
• Virtual Agent for Workplace Service Delivery
  Workplace Service Delivery provides you with delivered conversations in Virtual Agent, which is an automated chatbot that enables employees to request services or raise inquiries. The Virtual Agent is available on the Employee Center where employees can find all their workplace-related information.