Move management key features and actions

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Move management key features and actions

    The Move Management workspace in Workplace Central is designed for Move managers to efficiently manage and fulfill employee move requests by grouping them into move projects. It offers a centralized interface to create, monitor, and track move projects and requests, ensuring better workload management and timely execution.

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    Key Features

    • Move Management Workspace: A comprehensive workspace to manage multiple actions on move requests, including creating move projects and tracking them by expected start and due dates.
    • Metrics and Visualizations: Displays key metrics such as the number of active projects, move requests, and tasks. Visual representations include pie charts for planned vs. unplanned requests and move request states, helping prioritize and analyze workload.
    • Move Project Details: Provides detailed views of all move projects, including project name, state, planned start and end dates, and assigned users. Supports opening projects in separate tabs for focused management.
    • Move Request Details: Lists all move requests with details such as request number, state, requested user, move dates, and associated projects. Requests can be viewed and edited in separate tabs.
    • Project and Request List Actions: Options to create new move projects, delete projects (without deleting associated requests), refresh lists, and customize views with filters and column edits.
    • Schedule View for Projects: Enables move managers to work with a schedule-based interface for faster and more efficient handling of multiple move requests within a project.

    Practical Benefits for ServiceNow Customers

    • Efficiently organize and track employee move requests by consolidating them into manageable projects.
    • Gain clear visibility into move progress through detailed metrics and visual charts, enabling proactive decision-making.
    • Manage project and request details flexibly with options to edit, filter, and refresh data, supporting dynamic operational needs.
    • Use schedule views to streamline move coordination and reduce the time spent managing individual requests.
    • Maintain data integrity by unlinking move requests when projects are deleted, ensuring no loss of request information.

    As a Move manager, fulfill move requests efficiently by logically grouping them in to move projects using the Workplace Central Move management workspace.

    Move Management workspace

    The Move management workspace is a one stop workspace where you can perform multiple actions on a move request raised by an employee or generated from a scenario deployment. The workspace enables you to manage your workload by creating move projects and monitor these requests by their expected start and due date.

    The workspace has several key features such as move requests-related metrics, visual representation, detailed views, and also the option to create a move project. The Move management displays information in the following categories:
    • Move management: Displays metrics of your active move projects, move requests, and move tasks. It also provides a visual representation of the planned and unplanned move requests, states of requests and active projects.
    • Create project: Option to create a move project. For more information, refer to Create a move project from existing move requests.
    • Move management: Lists the details of the following:
      • Details of all the move projects with their planned start and end date, their current state, and the assigned user.
      • Details of all the move requests with their current state, the requested move date, the expected start, and the due date.

    For detailed information about move projects, its features, and various states, refer to Move project views, actions, and states.

    Move request metrics

    As a move manager, you can view the metrics associated with the active projects that are assigned to you, the number of move requests and move tasks. You can select each tile to view more details in a list view. In the Move management metrics section, the following metrics are displayed:
    • My active projects: Number of active projects that you’re currently working on.
    • Move requests: Number of active move requests associated with the active move projects.
    • Move tasks: Number of active move tasks created to fulfill the active move requests.
    • Planned vs unplanned requests: Visual representation of planned and unplanned move requests in a Pie chart. Unplanned requests are those requests that don’t have an Expected start or Due date specified.
    • Move requests (pie chart): Visual representation of move request states in a Pie chart.
    • My active projects: Visual representation of each move project and the number of cases associated to each project.

    Move project details

    Under the Move management details section, you can view the details of all the move projects created in the organization. You can view details of the project such as the name of the project, current state, planned start, and end date and the assigned user. You can select a move project and work on it separately in a different tab.

    At a time, the workspace displays up to five move projects. To view all the move projects, select View all at the end of the list.
    • When you select View all, the list is opened in a separate tab where you can view all the move projects created in your organization with their details.
    • You can also perform the following actions on the list:
      • Create: Create a move project.
      • Delete: Delete one or more move projects if they’re no longer required.
        Warning:
        Deleting a project will only remove the project and not delete the move requests associated to it. It unlinks the move requests from the deleted move project.
      • Refresh the list.
      • Edit the column.
      • Add or remove filters.
      • You can select a move project to view the details in a separate tab. On selection, the workplace move project is opened where you can view the project details and also edit any information such as the state if necessary.

    Move request details

    Under the Move management details section, you can view the details of all the move requests created in the organization. You can view the details such as the request number, state, requested for user, request move date, expected start and due date, and the project to which the request is associated. You can select a move request to open it in a different tab.

    At a time, the workspace displays up to five move requests. To view all the move requests, select View all at the end of the list.
    • When you select View all, the list is opened in a separate tab where you can view all the move requests created in your organization with their details.
    • You can also perform the following actions on the list:
      • Refresh the list.
      • Edit the column.
      • Add or remove filters.
    • You can select a move request to view the details in a separate tab. When selected, the workplace move case record is opened where you can view the request details and also edit any information if necessary.